Hi,

just to share out experience

we upgraded from byond to iptv in midvalley centre

installation was ok, but our iptv was not

took astro 9 days to resolve and get picture on our tv, everyday call astro, astro say wait 24 hours because of spindown.

only on the 9th day, after reset astro decoder, then only get picture. got sms say activated before that but no picture.

customer service only say, already activated ma, then i say, no picture, then customer service say, we check wilth technical team, wait 24 hours.

took them 9 days to resolve, that is world class service,

astro only know how increase subscription, make more profit, but has a lot more to learn on customer service

hello,

does anyone have any idea why my pvr keeps rebooting
one of them anyway. every 2 to 4 mins, reboot.

thanks