Nov 17 2013, 10:22 PM
QUOTE(rattler69 @ Nov 17 2013, 09:03 PM)
Hi,
just to share out experience
we upgraded from byond to iptv in midvalley centre
installation was ok, but our iptv was not
took astro 9 days to resolve and get picture on our tv, everyday call astro, astro say wait 24 hours because of spindown.
only on the 9th day, after reset astro decoder, then only get picture. got sms say activated before that but no picture.
customer service only say, already activated ma, then i say, no picture, then customer service say, we check wilth technical team, wait 24 hours.
took them 9 days to resolve, that is world class service,
astro only know how increase subscription, make more profit, but has a lot more to learn on customer service
i was enticed by astro last friday to switch to iptv+maxis. i told the lady to wait until tomorrow so that i can confirm that my unifi is already out of contract. i was quoted rm108+rm148+rm20 for astro+maxis 10mbps and phone. luckily i read thru all comments abt iptv and maxis fiber for the past 2 days. would better stick with my unifi at the moment just to share out experience
we upgraded from byond to iptv in midvalley centre
installation was ok, but our iptv was not
took astro 9 days to resolve and get picture on our tv, everyday call astro, astro say wait 24 hours because of spindown.
only on the 9th day, after reset astro decoder, then only get picture. got sms say activated before that but no picture.
customer service only say, already activated ma, then i say, no picture, then customer service say, we check wilth technical team, wait 24 hours.
took them 9 days to resolve, that is world class service,
astro only know how increase subscription, make more profit, but has a lot more to learn on customer service
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