QUOTE(Liquid Snake @ May 2 2014, 11:28 PM)
Still didnt get the EPG update. Called cs already. They say need to wait for my decoder's turn. They also dont know when. hmmm
11. Will I be able to know exactly when the new TV Guide for my STB?
We’re unable to provide you the specific date, as the roll out is to all B.yond customers in phases. However, if you’ve yet to receive the new TV Guide software by end of May 2014, please do contact customer service.
13. What should I do in order to receive the new TV Guide?
Please note that the software roll out for the New TV Guide will be in phases. Please contact customer service if you’ve yet to receive the software update by end May 2014.
[After May 2014] Simply put your setup box in standby mode for at least 30 minutes. You can do this by pressing the power button on your remote. The clock time will be displayed when the decoder is in standby mode.
14. I have put my decoder on standby for some time, but I still haven’t received the software update. What should I do?
Please note that the software roll out for the New TV Guide will be in phases and has been extended to end May 2014. The software roll out has been extended to accommodate further compatibility testing to ensure an improved viewing experience for our customers. Please contact customer service if you’ve yet to receive the software update by end May 2014.
[After May 2014] Please unplug your setup box, wait 10 seconds, then plug it back in; and leave the decoder in standby mode for at least 30 minutes. If you have yet to receive the software update, please contact customer service for further assistance.
[Note to CCC: If the problem still persists, please perform force software update]