have used u mobile for more than a year.

fact is... they are cheap. because they are cheap, a lot more people coming onboard... and that's where their problem is...

when i first got onboard, connect at my work place is good. i could easily get 2-3mbps. but a few months after that... download speed started to become bad. at first... it starts at noon... i still see H+ connection but download is almost 0. speedtest.net apps will sometimes fail. then over time... it got bad till early morning already i start to face this... till evening. connection speed recovers again after about 5pm.

so, for me... its not so good anymore. i've actually lodged complains with u mobile, forum and also mcmc. now pending mcmc action.

as for replies for u mobile, the replies are sometimes silly... when they have genuine reply -- they admit its congested in the area but cannot indicate any timeline for upgrade.

so, agree when some users have said that u mobile... dependent on location. if your location got many users... you'll end up with my problem.

at home... i have no issues with u mobile download speed. so far, touch wood, still good.

basically, my complain is: u mobile network at certain location is congested (bangsar/ dataran maybank area). i am still paying monthly commitment and but not getting what i paid. still got about 6 months to go on my contract but this has been happening for the last 1 year. before that, no issues. and in fact, during the 'non-peak period', my internet connection is fine and fast. its during the 'peak' period like from 8am - 5pm.

This post has been edited by mydragoon: Feb 19 2014, 07:49 AM

to be honest, as i mentioned earlier, they have a good deal. in fact, when i first moved to u mobile, i'm super happy and actually got a few colleagues to jump ship. i guess now regret coz they are 'fighting' with me for the same bandwidth... lolz...

i only wish u mobile can understand and do the right thing -- upgrade. if that's too expensive for them (but i think they need to think long term), they should somehow look at individual cases and deal accordingly. but to date, very standard & generic replies. i still think that where they dun have congestions, they are good. but will i recommend anymore friends and family? no -- coz if their area start to get congested, they may blame me. heck, these days, i do highlight and tell friends about this issue if they wanna port to u mobile. i actually ask them to reconsider -- coz like in my case, pay but can't really enjoy.

and just to share... i usually almost hit my quota and at one time, told myself i dun mind topping up when i hit quota. but sadly... that day never came coz these days... i can't even use my data plan!

again... this thing... only makes u mobile look bad.

investigating. no updates from mcmc yet.