Would like to do a quick survey: How long do you think is an acceptably long time to wait for a telco to resolve a non-technical issue?

A week?

A month?

How about more than two months?

Because it's been over two months since I have reported my problem to U Mobile and they are still sending me the standardised, canned response: "Kindly be informed that we had notified the respective department with immediate effect as we are concerned towards (sic) this matter. Rest assures (sic), our team will update you on the result."

My problem in a nutshell: I subscribed to U Mobile's Broadband service for a while (about 6 months I think) then stopped; not because the service was bad, but I got an offer for a fibre package that I could not resist. My account was up to date in payments, and I amicably cancelled the service. This was 4 years ago.

Recently I was trying to sign up for an additional service on my current telco, and I got a rejection due to "amounts unpaid". After some research, it seems that my U Mobile account kept running after I had cancelled, and they said I owed them some 6 additional months of subscription.... RM403.60.

I then informed them that I had cancelled earlier and could prove it: I had cut my SIM on the last day of the service, so would definitely have had zero usage from then on.

This issue has now dragged on for over two months, and I have even filed with the Consumer Forum of Malaysia (CFM). The most ridiculous part is that they ask insane details of my cancellation, including:

- Exact Date and Time the termination request was made (compulsory):
- Description of the Sales person who assist with the request (compulsory): (Gender/Race/Age/Name)

This termination happened FOUR YEARS ago!!!

So now tell me how unreasonable I am to be upset about U Mobile's response (or lack thereof) to this issue.