u make me scare, planning mnp from celcom postpaid to umobile postpaid mmmm

is it true umobile postpaid service bad ? billing is important...without bill how i can i pay

There is 2 things here,
1). U Mobile prepaid
2). UMI (Internet/Data plan)

If your friend is using a smartphone , chances are, the smartphone is requesting / sending data from the OS / apps even without the user's interaction .

Did your friend subscribe to the UMI plan?

here's the interesting part, she did subscribe to UMI18, but that day umobile doing maintenance, she receive sms auto renew will be delayed. then at night she top up, after that suddenly left few cent credit. didnt receive any notification of UMI renewal.

i did call CS, they put me on hold for 10 minutes+ while checking, end up telling me they have no idea where the credit goes, say have to check and contact me later.

after that, i send them email once every few days, always standardized answer

Yeah man, I remember that time. Loss a few cents credit and shortern expiry date myself . But lucky me I always screen capture and thus able to prove my case. Sent email and most of the major issue was fixed.

Good luck to you.

same here. and i prefer umobile to digi

how about the internet plan? worth it?

What I faced is mainly the billing.
I asked for itemised billing sent by email.

U-mobile charged me for this.
Did not deliver the bill.
Chase for payment even though I sign up for auto deduct.
After 4 mths, I filed with MCMC.

U-mobile call me and was rude.
The issue is still unresolved.

The sales rep/ dealer was very helpful.
Unfortunately, he is also helpless.

I was also frustrated being charged for other stuff
But most simple and common thing about billing also U-mobile = fail.

BTW, how is Celcom? I am shopping for new provider.

ohh that billing problem, anyone in this thread also face same problem ?
celcom always good, using celcom more than 10 years. so far so good. but not so much choice for plan that suit me.

Using U128 plan for broadband. Expensive, yes, but cheaper when compared to other telcos.

Some more now they have changed the plan to 10+20GB plan for the same price.

hi, can i know 1st time total fee (included activation) for MB68 plan is how much??

Hey guys, was thinking about switching to u since my hotlink youth club expired :33 Does anyone know what does umobile offer for MNP? On the website it just says

"Get a FREE Prepaid SIM Pack when you switch to U Mobile and enjoy 15% top-up bonus for the next 6 months.

Enjoy all these and more when you hop on over."

What exactly is the 15% bonus and what's more in allthese and "more"?

Hey guys, was thinking about switching to u since my hotlink youth club expired :33 Does anyone know what does umobile offer for MNP? On the website it just says

"Get a FREE Prepaid SIM Pack when you switch to U Mobile and enjoy 15% top-up bonus for the next 6 months.

Enjoy all these and more when you hop on over."

What exactly is the 15% bonus and what's more in allthese and "more"?

If U-mobile also don't know how to explain / ensure they can deliver on their ad promise, why you still want to sign on to them? You want to support company to cheat you/consumer?

Finally the decision is your own.

summoning CnY Garage

15% bonus = 15% top up bonus is pretty much self explanatory, I guess.

Reload 10 = get 11.15
Reload 30 = get 34.50
Reload 50 = get 57.50

The "more" includes:
1. Free Calls & Internet(Free calls, sms, yes. But I don't know where does the free Internet comes from)
2. Lowest 3G Data Rate
3. No Roaming Charges in Singapore

which are the 3 picture based ads on top of what you've read. A bit weird as the content placement is like of reverse logic as it took me my second read to notice that the 3 pictures above are for the text based ads that you've mentioned, but that's that.

Note: you can apply the same logic at the postpaid section and you will see that my logic tallies so it is pretty much it.

This post has been edited by wcypierre: Aug 27 2014, 07:42 AM

Well what to do, pretty much every telco out there does this now :/ Just wanna get some clarification. You mentioned "ensure they can deliver on their ad promise" is umobile like that?

Alright thanks alot!

Free internet when you top up is part of the prepaid plan these days

example

RM10 top up = 10MB free, valid for 10 days

IMHO nope, u-mobile don't care about postpaid users.
Looking at Celcom now.

Okay. UMI18, UMI28 etc etc are not plans right? They're more like monthly passes which you purchase with your prepaid credit right? If so, do the prepaid reload bonuses stack with UMIs?

Eg. RM30 prepaid reload you get 30 days free calls to all umobile numbers but UMI28 has 50mins free calls to all networks so how do they stack? If i call umobile numbers after topping up RM30 will it be free and also use up the 50mins quota from UMI28?

Thanks for the advice.

@BenSow

The UMI minutes will be used up first, even if you call another U line.

And if you've got free internet quota after topping up, this will be deducted before your UMI quota.

The bonus credit just adds to your main credit, so can be spent how you like. Unlike DG and Hotlink, the bonus credit has no validity attached with it.

This post has been edited by dgboy: Aug 27 2014, 06:20 PM

Okay thanks alot!