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The Razer Thread v17
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Gallardo
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 Oct 23 2013, 11:20 PM
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Getting Started
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hey guys, i wanna ask that i received a free DeathAdder while purchasing an Alienware through dell online and the thing is, the mouse is not working on the day i received and i called dell they said they're not in charge of the warranty as its from the 3rd party which they are in charge of Razer warranty.
They asked me to contact Razer Support and i did and Razer asked me to go a reseller shop and from the Map provided, I saw MCS Guru Tech in MV is an authorized Razer reseller so is it possible to send it through there? Has anyone been through this?
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Gallardo
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Oct 24 2013, 03:00 PM
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Getting Started
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QUOTE(AaronFPS @ Oct 24 2013, 01:48 AM) No idea, but have you tried contacting them? Well from the Razer website, it shows the MCS Guru Tech but I went MV couldn't find so maybe ill just try to call them today. QUOTE(Everdying @ Oct 24 2013, 10:40 AM) razer asked you to go which shop? thats pretty stupid of dell, since they provided the free mouse, they should help handle warranty also on behalf of any 3rd party. go post on dell facebook complaining  Exactly I actually contacted the agent that followed up my purchase but he did ask me to direct this issue to their technical department and I did but they gave me razer support website which they will help with my issue but ended up to no avail but to ask resellers here. Haih somemore all the stores around only accept if only I purchased the product from them. Guess ill just try to contact through the number they provided. This post has been edited by Gallardo: Oct 24 2013, 03:33 PM |
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Gallardo
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Oct 24 2013, 10:09 PM
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Getting Started
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QUOTE(Everdying @ Oct 24 2013, 04:29 PM) u bought from dell malaysia? try contact ban leong directly see if they can help. Alright, i was wondering if theres any ban leong outlets that i can refer to |
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