Please refer to http://www.razerzone.com/warranty#question7

Generally, normal wear and tear is not covered by any warranty. It's item (i) under Exclusions and Limitations.

I have a Razer Orochi and its original rubber-like top coat has already lightly worn away in a couple of weeks. My Orochi is now 3 years old and the top coat is all gone. I kinda like how it feels now.

But I wish Razer releases an original cover for the Orochi, much like what they did for the Black Chrome cover.

LOL, really.

It would be like returning a car to Proton because the tyres got worn out from all the driving you did. They'd probably laugh at you.

Seriously, you'll be wasting your time. That's why the terms of use are provided to you in the box when you purchase something. Unless the mouse was defective, they wouldn't waste a breath on you.

Is it bad customer service? Nope. They're just honoring the contract that you effectively agreed to when you opened the box.

Haha, nice one.

I thought this was the Razer thread? jk hehe

I just bought a Hammerhead Pro a few days ago.

Really like how it looks. The built in bass enhancement is a bit too much for me though because it kinda drowns out the trebles, especially with rock music.

But it's still a nice product. I just hope this one lasts me at least a year to justify the cost, lol.