hi guys, I just went to glenmarie kia showroom to test drive, but the sales person asked for the booking fee/deposit RM200 and can get refund if not interested within 1 week. I have paid the fee btw, but still considering.

Just wonder is this their current SOP now? must pay b4 test drive??

I already called to get refund, the guy say will prepare the refund by next week... I said i am coming this saturday and he asked me to call b4 going....

Hi all.... This has been few weeks, and I still haven't get back my refund. The sales guy keep on saying next week next week, until today he ask me to call admin in his office directly. After talk to admin, she told me the standard procedure to get back refund need to wait at least 1 month. huh. If the procedure is 1 month, how come the salesman can keep on give me empty promise ????

Can any KIA salesman please clarify these few things....
1) Could it be a scam? like they drag for a period, then customer cannot request for the refund anymore
1) I only asked for test drive, but sales guy asked for RM200 deposit, and promise can be refund in 1-2 weeks. Can I report him?? or lodge a case to KIA management??
2) Is it true that the refund process need to take more than 1 month?? test drive on 29 Sep, but base on admin, the refund process start from 8 Oct, so need to wait until 8 Nov?
3) Even admin has told me at least need to wait until after 8 Nov, just now my friend has call and scold the salesperson, he still said "no worry, can get refund by next week" (another empty promise??)

What can I do to get back the refund ASAP, don't want to waste my time anymore on this horrible experience

At the end, did the SA get punished? The reason I am unhappy is he keep on giving promise "next week next week". Now i lost my faith on every words he say...

If at the first place, he tell us need 1 mth to proceed then 100% I won't take that damn test drive!!

Btw do you send email or thru FB?

hi interested to trade in my 2004 sentra to cerato. any promotion currently?

- double post -

This post has been edited by ckalvin: Feb 19 2015, 10:37 PM