Had similar bad experiences with AZ World Seri Kembangan SC as well last year. Looks like no improvement yet till now. I find it strange that Buydirect aka Mr Loh who is the owner of Seri Kembangan SC happens to be very active in this forum doing sales but somehow their after sales service sucks.

Agreed with perror as well, after 2 bad experiences it's best to avoid going there again.