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Credit Cards RHB Credit Card, Open discussion/frustration with RHB CC

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fruitie
post Sep 20 2015, 10:40 PM

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QUOTE(Human Nature @ Sep 20 2015, 06:46 PM)
My annual fee has been missing for more than 2 months. Contact CS for several times and all don't know what happen, don't know how to solve and keep telling me to wait for their IT department. Sent a complaint through Bank Negara and the annual fee appear within 2 days. Now you know why I always email to Bank Negara  biggrin.gif
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Why did you insist on AF? unsure.gif
fruitie
post Sep 27 2015, 11:33 AM

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QUOTE(Bur9erKing @ Sep 27 2015, 01:18 AM)
Hi all, jus some update, CS ok to waived the RM88 annual fee, and no question asked.
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Easy to waive and if you ask for cancellation, will waive two to three years for you. laugh.gif
fruitie
post Sep 29 2015, 12:00 AM

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QUOTE(cdspins @ Sep 28 2015, 10:51 PM)
wow... the are sure clinging on customers
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They are because their cards really have not much benefits, Evo card not too bad though. biggrin.gif
fruitie
post Oct 14 2015, 12:35 AM

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I was thinking to reinstate my RHB Plat for the PPL feature. Just keep it for emergency usage if I will need to sign others into PPL. hmm.gif

Do you guys think if there is such a possibility? I cancelled mine about two months ago. hmm.gif

If want to reapply as a fresh new application, then I will forget about it.

If they agree, I will ask them to reduce my CL as it was once my highest CL among other cards. laugh.gif
fruitie
post Oct 14 2015, 10:23 AM

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QUOTE(fly126 @ Oct 14 2015, 02:22 AM)
No harm to Try... smile.gif

As long they Not Withdraw the Card from Your CCRIS, you still can Retain back the Card... nod.gif 
Sometimes they just put the card into Freezer (6 months) as  a deactivate Card, Not really proceed to the Card cancellation rolleyes.gif 

My Own Experience: whistling.gif 
Years ago, I Requested them to potong My RHB Plat. but came out, they bukan betul-betul potong or remove the CC from My CCRIS...  After 6-8 months I checked & the Record still there. When later on I confront with RHB, They still asked me whether I'm Interested to take back their CC as I  have been told, they ONLY In-activate my account & they can unlock my account + Issue a NEW CC for me, anytime if  I want... sweat.gif

But Anyway, I have Declined them  cool2.gif
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laugh.gif I forgot that I actually requested them to remove it from my CCRIS. I guess there goes my hope. laugh.gif
Will call them but if cannot it's fine. tongue.gif
fruitie
post Oct 16 2015, 04:29 PM

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QUOTE(cyclonerox @ Oct 16 2015, 04:19 PM)
I just received the cards and I haven't activate them yet, just too lazy to walk in.
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A phone call will do. I don't walk in to banks anymore unless really necessary. sweat.gif
At the back of the card has phone no. right? That's one of the purposes... laugh.gif
fruitie
post Oct 20 2015, 10:02 PM

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QUOTE(fly126 @ Oct 20 2015, 09:58 PM)
Sis how, What's the Outcome...???
Did you manage to get Your CC back... blink.gif
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I forgot about this already. laugh.gif
Will call when I have time. tongue.gif
fruitie
post Oct 20 2015, 10:52 PM

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fly126 I just called to RHB and requested to reinstate and will inform me within a week if it is approved. laugh.gif I told him, if it is not approved I will not re-apply again. laugh.gif
fruitie
post Oct 21 2015, 12:48 AM

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QUOTE(fly126 @ Oct 21 2015, 12:46 AM)
Yes, U can Request to change the Other date by calling RHB at 1800-88-8742 nod.gif

If by Post, U can received IT within 10 working days after your Statement date or call RHB to check for your Outstanding balance
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Is the online account easy to apply one. The last I had was so frustrating and required me to walk in to nearest branch to get the pin. I hope it is much better now.
fruitie
post Oct 21 2015, 08:52 AM

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QUOTE(fly126 @ Oct 21 2015, 01:01 AM)
You mean CC pin or open a saving account...??? blink.gif
When you fill the Apps form u ada minta PIN (ticked on Pin Required at Apps form)...???  hmm.gif
Jika ada mereka mesti hantar by Post to U  if not  U can call CS ask them Generate the PIN hantar kasi U.. smile.gif
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For online account, I received nothing when I held it for few months.
fruitie
post Oct 21 2015, 10:11 PM

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QUOTE(fly126 @ Oct 21 2015, 10:07 PM)
Not sure with it now but  I think u need walk in to nearest branch to get pin as it shown in https://logon.rhb.com.my/
As they will need the RHB 's Staff ID to help you on online banking Registration... hmm.gif
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That's why I super benci RHB. mad.gif
fruitie
post Oct 21 2015, 10:20 PM

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QUOTE(fly126 @ Oct 21 2015, 10:18 PM)
That's in 2011...
Dulu masa I pun macam tu kena pergi, sampai sekarang pun sama tak berubah... yawn.gif
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Yes, when I applied mine in KLCC, I did ask about my online account. She said can be easily registered, I asked for pin she said no need. Then, came back and registered, stumbled upon the problem. Called CS, need to walk in to nearest branch. Macamlah I'm so free. shakehead.gif
I didn't go until the day I cancelled it. laugh.gif
fruitie
post Oct 21 2015, 10:27 PM

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QUOTE(fly126 @ Oct 21 2015, 10:25 PM)
U go there on Weekends when you tak kerja... rolleyes.gif
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Lagi lazy. This time if it is approved for my reinstatement, I will just go during one of the Fridays to fix it up since by nature Fridays lunch break is longer. rolleyes.gif

Just that I hate it to walk in for this PIN which is not really a petty matter. shakehead.gif
fruitie
post Oct 22 2015, 10:44 PM

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fly126, RHB called me today and said will send my card to me. laugh.gif I requested to reduce my CL to 10k. laugh.gif
fruitie
post Oct 23 2015, 08:57 AM

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QUOTE(fly126 @ Oct 23 2015, 01:45 AM)
Congratz with glad to heard that, again... biggrin.gif

Actually, Their CS's service (24-hours Free Toll no.) quite good on handling  customer complaint: they willing to retaining U back + given 2 years Annual Fee Waiver... brows.gif
(That's the way to Valued a Customer & to Earn back a Customer's Loyalty... nod.gif

Not like some of the Bank ie, Citibank Not Willing to give AF Waiver to their loyal Customer like some of us here have decades holding their CC, We beg sampai MATI pun Tak kasi Waiver vmad.gif  mad.gif  doh.gif

Reasons I cancelled RHB's CC: They NOT Willing to Increase my CL even I yearly submitted Income Doc after 3 Years holding their CC + too many GSTs have to Pay... sweat.gif
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Once I get it will keep in drawer, only bring it out when I go travelling. laugh.gif
fruitie
post Oct 28 2015, 02:56 PM

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fly126, got my card via Poslaju to office. thumbup.gif

Yesterday another CS called me and said I cannot have 10k CL because their lowest CL for Plat is 15k, so that's the lowest I can get. I agreed though. sweat.gif This card will be kept in cold storage until I use it for travel backup. tongue.gif

Now I will need to struggle with their online banking...
fruitie
post Oct 28 2015, 03:08 PM

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QUOTE(shiroikun @ Oct 28 2015, 03:04 PM)
why you need to struggle with online banking when you don't even put the card in your wallet  tongue.gif
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I will still need it in case I want to see any transactions. blush.gif
fruitie
post Oct 28 2015, 07:36 PM

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QUOTE(noien @ Oct 28 2015, 06:16 PM)
to cancel this card,must wait for 1 year right? if not they will charge bk the annual fees. correct?
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Who said so? I got my card in May, terminated in July reinstated in October. laugh.gif
fruitie
post Oct 28 2015, 08:29 PM

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QUOTE(noien @ Oct 28 2015, 08:03 PM)
wow. good then
i just terminate mine in aug.applied again for the free gift after i swipe
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Then it won't work. You are not considered as new customer and I don't think they will give you free gift. hmm.gif
fruitie
post Oct 28 2015, 09:20 PM

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QUOTE(fly126 @ Oct 28 2015, 08:31 PM)
So U kena pi Kautim ALL on Friday... tongue.gif
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Not this week, I'm out of town.

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