their system screw up?

previously yes, but with new revised cashback system - No...

so far new revised system cashback somehow postponed
till when?????????? dont know

better quickly complete swipes before revised CB system kick in.........

So far only Shell/-i revised. VS still same. So, whatever used to work should work.

Looks like RHB IT really screw up the system for the proposed change in the cashback features for RHB Shell Card. Now, the calculation for the cashback for all credit cards is tergendala

We should give them some pressure as apparently, the issue starts from the statement cycle dated 22 July and till, then haven't resolved it

Can complain to this email address customer.advocacy@rhbgroup.com

statement date 26 July.
still now not receive any cb yet.

The cashback will bank in next statement as if you have apps they already announce thru apps today.

oot.my smart acct interest % also gone haywired.

not today.
since last month already announce.
and some ppl had received their missing cb

My statement today 12 also no cashback.

Last month 12 statement still have

Doesn't matter if they have announced it. The issue is that RHB already know this issue since the statement cycle of 22 July but till now hasn't resolved this - almost 3 weeks. Need to made noise so that they will get "slap" by BNM

this i agree.

their t&c states The total Cash Back accumulated by the Cardmember will be reflected in the Cardmember’s
monthly credit card billing statement for the Card.

so clearly they had violated it.

unlike some other very smart bank will state cb credited within 2 months after each month.

Statement date 26th, received July cashback on 14th August (a day before due date,15th).

Thanks RHB please do not do this kind of things anymore.

same same !!!

Calculation also correct

This post has been edited by ronnie: Aug 15 2025, 08:34 AM

same. received too.

hopefully the pattern is the same for others, a day before due date

Came back just to check if RHB shell card maintaining the same spent 2500 get 100 cashback. no more new annoucement right?

Didnt get cb for my latest Shell cc statement dated few days ago.

Sounds like cashback issue still happening in Aug billing cycle. So those on 22nd billing cycle might be affected again

Just tried applying for an RHB CC. Officially the worst credit card application experience for me. Applied through their website and received calls from at least 6-7 RHB employees trying to process my application. They required the same documents and application form that I thought I already submitted through the online form. Apparently everyone at RHB can access and view the application in the system. Their document requirements were also extremely specific and needed to be manually sent again either through WhatsApp / email. The overall process made me so uncomfortable and I didn’t feel like PDPA was adhered to. Is this normal??

Yes. They are the worst bank when it comes to CC application. And you need to manually collect from branch once approved.