Citylink express currier service very bad, they lost my parcel and still unable to locate it after 5 days reach their warehouse.. Very bad management system I must say.. The only thing they must take care is their customers parcel, and yet they fail to do it.. And customer service suxxx as well, never a word sorry said to me, just saying "wait and we will call u back" but never call.. And they talk in such a tone to me when I called every morning to get update on my parcel.. I was like WTH that is my parcel, my property and you are sounding like I'm pleading for you to donate me money! Bloody lame...

I will never ever use Citylink service anymore.

I talked to the so called "manager" 2 times, and the second time she was like "ya la, we are still looking for your parcel ma, what to do, wait la!"

I was so pissed off with the tone, and I was very sure I talked politely to ask..

Ya maybe mine is an isolated case, maybe 1% of their customer having bad experience like me, but 1% of thousands is a lot.. And they shouldn't take my case lightly, as they are holding people's property.. Ya my parcel value is around rm350 or so, but that doesn't mean I will just let it go if it lost.. Even if customers parcel have no market value at all, but to a person maybe it's invaluable.. They must respect customers..

Above all, what disappointed me the most was how they deal with customers. The worst customer service I ever deal with! And that's reflect the company itself as a whole.. I understand that sometime things might go wrong so parcel lost.. But the way you deal with customers is the most important, how you bring customers to work a way out of it. It's not like "wait for our call" but never call and treat customers inquiry like a bug to their ears.. Oh my..