QUOTE(firsttimebali @ Aug 26 2019, 04:44 PM)
Has anybody been to Bali before? Any recommendations on hotels, villas or tours? Or best areas to stay? Just in Bali now and can’t wait to come back so starting to find the best options. Traveling in February again next year.
On accommodation, I'd strongly suggest you avoid Villa Dakoda. Very unprofessional staff and management. They charged our credit card for damages we DID NOT cause! This was as a retaliation to our negative review on Booking.com
Our negative review was due to some unfortunate events here:
1. Staff was not contactable in an emergency (water & power supply disruption at 4am, whole villa was pitch dark). We made the calls only after 6.30am, made more than 10 calls but the manager claimed she didn't receive any calls from us. Their higher management responded "it’s also understandable if the staff are not available at this time as they also need to rest."
Luckily Arief (our tour driver) helped, and he lives about an hour away from the villa!
2. Lost AUD500 which was in the upstairs bedroom while the villa cleaners were in the villa; we were in the dining room downstairs at that time. We accept partial blame for being careless. But their manager handled the situation poorly. Manager (Mia) took almost 1 hr to get there, and seemed more like she was trying to cover up the tracks and implying we set the whole thing up, instead of helping us with the situation.
During our e-mail communication with their Management named Jose after check-out, I clarified that we are not blaming them for things which were out of their hands, but suggested that the staff should be contactable and be equipped to handle emergency situations appropriately.
They responded by coming up with stories to falsely accuse us of stealing / damaging their items. They sent us pictures of the damaged items, which look quite bad and would have actually been easily identified by their cleaner while we were still there during check out (torn bed sheets, broken soap dispenser etc.). However, nothing was mentioned to us. 5-6 days after we checked out, suddenly they are telling us about those damages and claiming they did not realise until their items came back from the laundry. Accusing us without basis!
Coincidentally, these damages "appeared" after we left them a negative review in Booking.com






This post has been edited by v_thevi: Sep 14 2019, 12:43 AM