It was back to normal since yesterday.But from 11pm tonight,the access to China websites got the problem again...

Update:

It's recovered in the morning...

Thank you for contacting TM UniFi. Firstly, we would like to apologise for the late reply.



With regards your complaint on Unifi connection issue to china website, once again we apologize for any inconvenience that you are facing currently. Kindly be informed that currently we observed increase in traffic flow towards China sites. This might be due to:



- booming of popular games server and content  provider in China

- increasing demand of bandwidth hungry application ie: video/music streaming, iptv, online gaming, p2p

- huge demand of China based traffic for biz purposes



This will result in customers experiencing some degree of service degradation while accessing contents hosted in the China, such as slow internet speed during surfing, downloading, streaming and online gaming. However, traffic to other countries is not affected.



We would like to inform that restoration works are in progress and we are currently unable to give better estimation time . However, please be informed that we will continuously improve our network to deliver the best experience to our customer and not only to china, but to the other destination as well. At the meantime, we highly appreciate your co-operation to give us some time for this and we will do our best to resolve this matter.

Look that their reply

Look that their reply

Thank you for contacting TM UniFi Centre.

We refer to your complaint which was lodged at Customer Forum Malaysia (CFM). Firstly, our appreciation for bringing this matter to our attention and sincere apologies for the inconvenience caused.

Currently we observed increase in traffic flow towards China sites. This might be due to:

- booming of popular games server and content provider in China
- increasing demand of bandwidth hungry application ie: video/music streaming, iptv, online gaming, and p2p
- Huge demand of China based traffic for business purposes

This will result in customers experiencing some degree of service degradation while accessing contents hosted in the China, such as slow internet speed during surfing, downloading, streaming and online gaming. You may also experience difficulty to access certain sites in China for your music, movies and other interactive sites.To note that sites / destination in other countries are routed through other path/links hence should not be affected.

We’ll continuously improve our network to deliver the best experience to our customer and not only to china, but to the other destination as well.

We hope the above clarifies the matter. We welcome any feedback and all interaction is very much appreciated as we are continuously improving on our product and services. Should you require any further clarification, please do not hesitate to contact our TM UniFi Centre at 1300-88-1222 for "General enquiry" or 1300-88-1221 for "Technical Assistance", "Billing" and “Customer Support” or email us at unifi@tm.com.my

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