QUOTE(ArmedandDangerous @ May 30 2013, 03:53 PM)
I just got the most imba delivery to my office........
UPS courier come to my office, admin told me I got package. So I go take la. See two huge boxes and the guy ask me to sign. I thought what they send, loyal HTC customer for so long maybe they give me 2 box of free phones or what xD
So I start carrying the box, wtf heavy. About 10kg for both boxes

So I read what's on the box. Got my name and my office address, then it also say SiS Distribution. So I like, wth? So I open la to see what the heck is inside.
Open already first box, was like wth? 1 whole box of courier documents, empty and all packed nicely. Courier waybills....
Second box, even bigger than the first. Opened it, 1 whole box of UPS courier envelopes. Wtf?? I straight call HTC, they also like dono how to handle, I ask for Helen they say not in. The guy also like panic, he say call me back later. Still waiting xD
HAHAHAHA OH MY GOD, that's hillarious. So they basically somehow f***ed up and sent two boxes of their office shit to you? Amazing service.
QUOTE(cleoleeps @ May 30 2013, 04:11 PM)
Haih.
Reseller asked me goto SIS.
SIS asked me go looking for HTC.
Not sure HTC would ask me go back to SIS again or not.
I still would like to hear what they say about it but the service experience....

QUOTE(cleoleeps @ May 30 2013, 06:44 PM)
I followed SIS instruction calling to HTC support line 1300-800-482. From the conversation, it seems they want to see how many ppl or handsets affected by GAP problem then may take special actions to address this issue.
The support rep wanted my imei to file official ticket. He also said I can send the email directly to HTC for filing my issue.
I work in pc industry so I know if there is high amount of complaint, the manufacturer would take actions such as treat this as real issue. Maybe recall or an official instruction to service partners to fix it or replace it rather than pointing us here and there without proper process of what to be done.
Just some sharing of my experience so far. It's up to those affected to consider filing ticket or not.
Actually it seems that HTC itself got a local company here, probably handle the support number, promotion and marketing stuff? Meanwhile SiS is the reseller/distro company. SiS handles not just HTC, but other brands also actually.
Would like to ask, your gap is it on the front side or the back side? Front side I think is normal build so you can't really exchange probably...