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Irregular SSD performance, Also about Dell's afterservice..
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mansooriqbal
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 May 27 2013, 11:46 PM
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No offence bro but you're expecting prince treatment, Off course we all paid a lot of money for for AWs but thr is a way to get things done.. nobody is asking you to beg.. a fair argument with facts will surely make them to replace ur SSD.. you need to explain them the situation in a better way. When tht person said they can't help you as the diagnostics showed SSD working ok.. you should have said maybe if i can talk to your level 2 or someone else who has more knowledge about SSDs so that I can explain my problem.
They changed almost everything for you and only SSD left and you called them lousy. I guess you have no idea about how other brands are doing with thr warranty. I am 200% sure that they will replace ur SSD but you need to know how to express ur problem to proper people at proper time and in proper way.. tht doesnt means u show respect n something. Frustration has surely to be shown but maybe not to the level 1 customer service as they are only eligible to allow certain things to be done. They are following protocols. Level 2 bends in a bit.. that is whr you can have your shot. Good luck.
Still if you need my suggestion on how to talk with them. I can help you out as i've even gotten my M17xR4 replaced for a single led light issue which they couldn't fix.
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mansooriqbal
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May 27 2013, 11:51 PM
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QUOTE(awyongcarl @ May 27 2013, 11:42 PM) Threaten? How? Since what I was told is that "If no error code is shown then nothing is wrong". Should I just google some random SSD error code and tell them that? lol When things get TOO technical... you should stop talking to level 1 customer service.  btw the technician can help you, off course if you have problem.... you need to convince him with proofs and Alas! ur problem will be fixed. I will say again that I am very sure that they will replace ur SSD... maybe even give you a better one if the old SSD is not in thr stock. it IS no questions asked still you just need to convince them first n then technician comes and he doesn't go like heyy this is still ok wht.. i wont replace for u. It has never happened to me in the period of 9 dell services i've experienced on various laptops including Alienware. |
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mansooriqbal
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May 28 2013, 12:37 AM
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QUOTE(awyongcarl @ May 27 2013, 11:54 PM) The parts is faulty and they get it changed as per the warranty, and I should be grateful? And that sounded like a "prince treatment" to you? And on top of that I paid for the warranty upgrade/extension. That still considered as "prince treatment"? I don't give a chimp about how others brand treat their customer because that's irrelevant. I bought a Dell. Simple as that. But regardless, you are right. I should have ask for the higher-up to answer my questions. I'll do that tomorrow when the technician come to get the laptop repaired. easy bro. I was just saying practically... not dissing you. I suppose that is how you compare services by looking at their competitors. Nevermind you call and talk to level 2.. Explain em with good facts (y) good luck. |
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