Hello folks, my laptop (Alienware M15x) has been acting up very weird since last year.

The symptoms are:
Slow loading speed
Frequent hang and BSOD
Intermittent auto-restart
Extremely slow boot time that can take any time from 1 minutes up to 10 minutes or it just stuck at the boot screen,
Fans emitting irregular noises and vibration
GPU overheating

Now that's an impressive list of problems that can happen on one single laptop (And it costs me RM9k+)

I called up Dell to get most of these fixed on the January 2013 because that's when I got back from the UK.
The parts replaced was the GPU, both processor and GPU fans and the mobo.
So that solved some of the problems, except the slow loading speed, frequent hang and slow boot time.
I didn't have a backup computers back then so I had to deal with the problems.

Now something serious happened, the slow loading/boot up time and frequent programs hanging became so unbearable it's no longer usable I had to restore the laptop back to its factory's setting (Reformat if you will) but same problem persisted, slow boot up time and whatnot.

I did some test on the SSD and these are the results:





Something has got to be wrong with this kind of result on a SSD.
And a quick google assured me that.

http://thessdreview.com/our-reviews/samsun...as-ssd-testing/

I called up Dell again today and found that now their after sales service become so bad it reminds me of the good old Screamyx tech support.
I explained the problems and I was asked to run the diagnostics. Turns out that the optical drive and touchpad is fried as well, the operator noted that down and I was told a replacement for the optical drive, touchpad and mobo will be arranged. I mentioned the SSD problem but he said since no error was detected during the diagnostic, he can't do anything.

So that's it, they won't admit that it's the part's problem as long as it don't show up as error in their Diagnostics. What can I do now?
Because anyone sane can tell something is veeeeery wrong with my SSD :/
Not to mentioned I paid almost a grand for this so called "Premier" complete cover warranty. So much for the "Premier" and "Complete Cover".

This post has been edited by awyongcarl: May 27 2013, 11:08 PM

Calm. I just said what I should, describe the problems in details. Complied with the request of running the diagnostics.
No F words were said, no shouting, no cursing. Just..frustration and sighs.

I'm going to show the technician the SSD test result and request him to escalate this issue.
And beg him for help? You kidding me? I paid a grand for this sole reason! Warranty and service! And now I have to beg them for help? Nooooooooooo!

No. I've had similar test result since 2 years ago. It just had no chance to get it fixed because I was in the UK for the last 2 years.
This laptop was used only for words processing and gaming. It's just as of late the hang up and BSOD has gotten ridiculous.

Threaten? How? Since what I was told is that "If no error code is shown then nothing is wrong".

Should I just google some random SSD error code and tell them that? lol

The parts is faulty and they get it changed as per the warranty, and I should be grateful? And that sounded like a "prince treatment" to you?
And on top of that I paid for the warranty upgrade/extension. That still considered as "prince treatment"?

I don't give a chimp about how others brand treat their customer because that's irrelevant.
I bought a Dell. Simple as that.

But regardless, you are right. I should have ask for the higher-up to answer my questions.
I'll do that tomorrow when the technician come to get the laptop repaired.

This post has been edited by awyongcarl: May 27 2013, 11:58 PM

No problem bro, I do appreciate the advises and help you offered.
I just thought it's unreasonable for them to shove off the problem I'm having just because their onboard Diag shows no error. That's an act of irresponsibility and avoiding the problem customer is having. I'm not even sure if I'm at fault for not asking them for higher-up. Is that really my fault? I mean if the level 1 tech support can't help or have no knowledge to resolve the problem, why can't they just ask the higher-up to handle? They have to wait until the customer request to? -.-

And honestly speaking I don't feel that it's unreasonable to get the faulty parts changed within the warranty period. I did not ask them to change everything and why would I do that if nothing is wrong?
I know some people abuses it but please don't automatically assume that everyone is just trying to abuse the system just because they had a major parts replacement.

This post has been edited by awyongcarl: May 28 2013, 01:45 AM

Yes, TRIM is enabled.

Well just a little bit of update for my case.
The technician yesterday replaced the DVDROM and touchpad, things works fine now except for the SSD still.

So he decided to escalate it and the SSD will be replaced, supposedly today. Guess what? They got my address wrong lol. I live in Kuala Lumpur, but somehow in the repair order my address is somewhere in Kuantan.

Good job Dell.