I guess there is still a unclear message regarding the warranty issue, but I can conclude that is safer to buy from a Lenovo authorize seller. Currently we don't know who is wrong or right unless Lenovo official give us a proper statement for this.
Anyway those who have claim warranty before from Lenovo , please share your experience here.

early got lots of problem

I rma mine i knew.


now got no problem at all so go for it

for thousand over stuffs/gadgets, I'll definitely buy ORIGINAL LOCAL sets & not AP some sh!t.

so Ajul, are you selling AP sh!t? Yes or No?

This post has been edited by 47ronin: May 29 2013, 05:10 PM

I just found out some info from Lenovo Website

http://support.lenovo.com/en_MY/detail.pag...ocID=MIGR-58926


ASEAN (Indonesia, Malaysia, Phillippines, Singapore, Thailand, Vietnam)

Customers requiring International Warranty Service in any of the ASEAN countries may be asked to provide one of the following in order to obtain IWS warranty repair service; proof of company identification (company letter, email, business card, company badge with photo ID), proof of purchase (purchase receipt, official order, delivery note, sales memo, or invoice), and/or proof of travel (passport with valid Visa to or from country where product was purchased, or other travel documents).

I guess those who bought US set without any supporting document, i guess the international warranty will be void in Malaysia. Correct me if i am wrong. hmmmm

who r u? izzit u buy anything from me? so i no need answer ur qs.

so u can buy from whoever u want..nobody force u to buy from where..u pay expensive or cheap its all ur money...nobody can stop u...

This post has been edited by ajul: May 29 2013, 06:32 PM

can u tell me..if i do a business, i buy local set (Malaysia) and deliver to my friend dealer at singapore or Indonesia, then my friend dealer at Singapore sell that unit to their customer...izzit their customer need proof of purchase at Malaysia? or just Proof of Purchase from my friend dealer at Singapore?
thats only 1 tier...if my friend dealer export that unit to his friend at Japan etc...what happen? izzit buyer at Japan still need proof of purchase at Malaysia? hahaha...

even u buy at local dealer, a few tier distri and reseller already been go through before the item comes to u...
just show proof of purchase...all the problem accur is settle...
but some buyer not provide any proof of purchase...so their chance is 50-50 to claim warranty...even u buy local set also the procedure is same..its all about procedure...

now i attach for u ur pm to me to buy my item....see who twist words here...
u think i cant sell local set? im also sell local and oversea unit...all unit that make profit im selling...im a real seller..i just give alternative to those who want original and cheap...

now go to ur pm, find that date...for sure u will tried to twist another words later...hahah

Fyi, u know how long im selling this laptop gadget? Im learn from experience...u learn from what u read from other...thats totally different story...
me already sell this IBM/lenovo US set, Singapore Set, Taiwan Set, Australia Set and many unit from IBM Thinkpad and Lenovo quite long ago...
i know their procedure and not all seller know bout it...

ya last time i also sell refurbish US set HP laptop...that time i also dont know its refurbish set..but i learn alot from that thing..but thats old story...but u still take an old story as ur example..

but after that im selling Original NEW HP (US) set...if that model not selling here sure u cant claim the warranty here..only same model that sell at other country is valid to claim warranty under International Warranty...all manufacture is same procedure...just show a proof of purchase from who u buy that item...

for TOSHIBA...its different story...that oversea model that im selling is not sell here...for sure TOSHIBA cant handle the warranty...but the warranty still there...can go to Singapore to claim..buyer get rm3k discount from retail price..they save alot...can go back singapore many times...:-)
what u expect if got huge discount for Original item?

now i hope u not dream anymore..the reality in this business quite competitive...just handle it with happy face..:-)






This post has been edited by ajul: May 29 2013, 07:16 PM

Hey Ajul, u just answered ur own question @.@ no matter how many thousand Tier u want talk about, u will need the proof of purchase from where the set come from, which in your example is Malaysia. Its that simple?

And the rest of your statement is about local dealer is irrelevent. No matter how many hands or distri tier local set go through...locally, in the end we buy at ALLIT or Thundermatch, it is still local set and it is all that matters.

No offence, but we are just trying to tell the customer the RISK of getting AP set. If Lenovo Malaysia willing to service, then great everyone happy(and i do believe many of your customer get service from lenovo msia too).

But those in the business know its not the SOP (standard operating procedure) to service AP set. And one of these days Lenovo Msia will CEASE to support AP set (like Toshiba? HP?) and some poor user will be impacted.

Peace out.

what if i told u its not Ap Set? its Original US set...or Original Singapore Set that buying from local dealer?

what u expect if get huge discount for Original Item? buying gadget all is risk...even got warranty doesnt matter if they cant do it..but some time its a bonus...u want pay rm6K or pay rm3k..or 4k its ur money..
for me i will buy cheap item and original...and i dont care about warranty...why ar? bcoz sometime all the warranty just a Sh!t also...at last problem still not settle...all is nice promise...see what happen to u when the problem occur..
go any BMW car site see how many problem they face for car over rm200K..?some issues cant settle..
u get my point? just keep into ur heart...

with discount i get, i can prepare extra money for spare part if anything happen to my gadget..

some seller here, sell this and that...upgrade this and that...but never inform buyer after upgrade the hardware, possibility item warranty void is very high...i dont think our seller here talk bout that?

back to Lenovo Story...i already sell near thousand unit i think...just pick 1 or 2 my buyer in my record and u ask them how they claim their unit warranty?
sometime people want hear itself then only trust people..

This post has been edited by ajul: May 29 2013, 07:33 PM

Hi Ajul, if your set is ori US set with official US receipt (like amazon, bestbuy etc), it doesnt count as AP set/grey import already.
And i will personally buy from you and recommend all others to buy from you as warranty is a non-issue. However seeing your price, i dont think your source is so...correct me if im wrong.

And i totally agree what you said regarding the choice we now had with AP set. Smart consumer will know which one suit them most.
Example:
1. Pay more for local set with warranty. Any problem, send to service center, even if its shitty asus center. Note that service center nowadays dont do repair, they just replace the whole problematic part (like whole mobo or monitor etc)
2. Pay much less for ori US set. Any problem...go find laptop repair shop sendiri, and pay yourself. That is if the problem not severe and still can be repair. If the laptop DOA/dead, money gone.

Both have its pros and cons, but in the end, consumer must know the risk of buying AP set because not everyone know how AP set warranty works

Yes, its Ori Set with US Receipt...but i cant give to my customer my invoice and show them my cost? izzit dealer sell local set here show their distributor invoice to buyer? u must get my point...
if buyer deal with me..so he/she will get my invoice...not my supplier invoice....u get my point?
and actually u can check the warranty status in Lenovo Website...if that set is Ori...it will show u warranty status...u never buy Apple Product? how they handle the warranty? izzit different?

hmmm but i just read the Term and Condition in Lenovo website saying that you need a supporting document even though it is under warranty.

1. You as a seller off course don't care about warranty but customer do

2. Since you refuse to answer my question,I would assume, 99.99% you are selling AP set.
If anything happened, Lenovo's laptop sold by you won't be covered by warranty at Malaysia service centre.

3. Am I correct?



This post has been edited by 47ronin: May 30 2013, 10:09 AM

Indeed, they way he wrote his statement. As a customer i felt insecure buying from him, I believe everyone wants to have a "good" after sales services too.

I think there is nothing to argue or clarify.

Ori set is ori set, AP is AP. AP set does offer us cheaper price, with the risk of zero warranty.

I think many knows whats AP (from handset). However, some AP handset at least they have their own third party/shop warranty. AP laptop however, seems like all seller wash their hand off once u paid, and ask you refer service center. If service center refuse ur warranty cuz ur AP set, then you're on your own.

The problem is... most AP laptop seller wont tell their customer or admit what they sell is AP set...

Hmmm, but seller admitted that they have the official invoice since they mention they bought it in oversea (US set). Unless seller agree to help you to warranty the unit on behalf.

AP set is AP set. Never buy AP set thinking it could be legit because chances are the international warranty is invalid out of the box. Lenovo Msia have every reason and rights to deny u warranty. Your only choice is go US and claim warranty.

Again i need to emphasize no matter how earlier customer can get local warranty from their AP set, and how the seller assure you, AP SET is still AP SET and you risk having no warranty at all.

what lenovo replied is quite simple:

The unit's receipt need to be from where is meant to be sold.
for example an US unit, with US issued receipt = LENOVO MALAYSIA WILL honor the service
What if:
US unit with Malaysian issued Receipt= AP unit/Grey import, LENOVO MALAYSIA WILL NOT honor service EVEN THOU warranty checkup by lenovo website showing it's still under coverage.

i just refer to the answer given by lenovo forum. I believe it's clear enough what's the answer already

This post has been edited by storm88: May 30 2013, 11:47 PM

hmmm, what i meant is the seller told us they bought in bulk quantity in US. I am sure the US dealer will provide them an official receipt since they told us they cant provide us the receipt due to their pricing factor. So as a customer if i buy from him, if i face any problem with my laptop i will sent back to the seller he will help me to warranty the unit since his having the official receipt. Is that possible?

This post has been edited by Unomi: May 31 2013, 10:01 AM

No it doesnt work that way. The seller invoice from US cant claim for warranty.