hello are you new to this? Only HTC provide one to one exchange.

Kindly learn to update yourself dude

1) The phone is a tool if u do not know how to use is u sux not the phone.

2) So does NOKIA, MOTOROLA, LG and etc no one to one exchange except HTC

3) Its company policy not to provide one to one exchange do your research

4) Same answer as 3) except special case most issue are solve by replace motherboard

SERIOUS MAN UPDATE YOURSELF dude.

You like urging people not to ever buy mobile phone because most company have the same policy. You are a joke dude

HOpe that clarify your confusion.

After changing the motherboard it's better... Overheating is still there but much much less - more like a phone now ... However now when I use the camera sometimes it restarts .... Man you know what this really sucks that we don't get the same treatment as in the US even though we are paying the same amount .... Most of you guys here are content with such treatment and I wonder ... Isn't this why we as consumers here are still treated as such? Man I'm sure you guys know that in US or EU, they would have exchanged for a brand new set to keep their mouths shut .... It is still doesn't change the fact they sold me a defective product and tried to give it back to me the same stuff just this time refurbished lol...