hello are you new to this? Only HTC provide one to one exchange.

Kindly learn to update yourself dude

1) The phone is a tool if u do not know how to use is u sux not the phone.

2) So does NOKIA, MOTOROLA, LG and etc no one to one exchange except HTC

3) Its company policy not to provide one to one exchange do your research

4) Same answer as 3) except special case most issue are solve by replace motherboard

SERIOUS MAN UPDATE YOURSELF dude.

You like urging people not to ever buy mobile phone because most company have the same policy. You are a joke dude

HOpe that clarify your confusion.