Within 14 days from purchased date,you can go to service center to get 121 exchange after done assessment by their engineers.

That's what they* e-mail to me .

edited due to typo

This post has been edited by noookiller: May 22 2013, 02:09 PM

Within 14 days from purchased date,any manufacturing defect,you can go to HTC service center to get 121 exchange after done assessment by their engineers.

That's what they e-mail to me .

No stock? That's their problem for having no stock.
That's unacceptable excuse (at least for me)

If i were you,
I would have ask for refund for giving defect device.

Edit :

Just to add

I get my goods as they advertised. If it is not , either replacement or refund. that is it.

This post has been edited by noookiller: May 22 2013, 03:16 PM

I see.


Just try your luck go to center first,
if they don't have stock basically that's their fault.
So they must have something to compensate for you.

Is it still within 14 days?

Seriously? That really scares me

I intends to get one end of this month


haiyo.

Hmmm, so gap problem usually happens on silver colour eh. Anyone with black having gap of death ?

But I rarely see black user with gap of death.
I don't see any , at least for me.

Anyone with black colour are suffering gap of death?

That's what I thought, its very rare to see black with gap.

Most are from silvers.
Reds are coming soon officially,and I expect that the gaps are solved.

I read at HTC facebook , got one person enquired about red stock.

They just replied we can chck at Digital Mall and Lowyat.

Well, for sure .

I was actually check customer service HTC Malaysia, and its actually pretty bad based on FB comments.

I suggest ,for warranty, do not use courier services, walk-in face to face instead.

Hmmm.

My suggestion, don't just yet.
Wait until the stocks are replenish well then do a replacement. A lot of bad things could possible happen if you do now.

Edited due to misquoted.

This post has been edited by noookiller: May 24 2013, 06:28 PM

Another great news!
Cuz I'm getting black htc one aswell by end of this month at KLCC Maxis with surfmore75!

Pls explain me about this dual-membrane mics.
Sorry for being slowpoke

Well it's best to check rigorously for gap of death first before purchase irregardless from which country's manufactured.
If there is,demand for another box!

I'm hoping maxis will launch black color already by early next month.
I can't wait to get this device (started to dream about it already )

Correct! But someone here has already clarified with Maxis customer service stating that Black is only available via online for now.

I don't think you should worry about quality of which country that manufactured the device.
I believe it is just a belief

These are official manufacturer (as far as i know)

SH = Shanghai, China
HT = Hsinchu, Taiwan
FA = New factory dunno where

Just check what is necessary before purchasing it.
eg : imei correctness,gapping,etc.

Well certainly it has some flaw for every unit,that's why warranty exist hey? Just pray not to get the critical flaw

This post has been edited by noookiller: May 27 2013, 06:30 PM

Any suggestion for quick dead pixel test?

Would they give us to test by downloading apps something?

This post has been edited by noookiller: May 27 2013, 08:40 PM

Grats!
Where did u bought?price?
How about some picture of that lady?
Snap at common gap area aswell.

Yes, I believe you can do 121 exchange at service center for gap issue. But first they have to check the stock if its available for exchange. (I think their re-stock volume is very minimal, due to HTC current problems)
It may take 1-2 weeks and also if they have a stock.
If they don't have the stock, I am afraid you have to continue waiting till they have it.

So my suggestion, wait til the stocks are replenish only then do an exchange. (This is what ill do aswell,if my device are suffering from defects)

Edited.

You can also contact HTC team straight rather than contacting SiS for clarification on warranty (eg gap,dead pixel)
and also be firm when claiming your warranty,use your anger if you should.



Source of this,I contacted HTC team previously by e-mail.



Edited again, correcting my sentences and grammar.

This post has been edited by noookiller: May 27 2013, 11:25 PM