senq and senheng lo.. u can top up and extend till 4 yrs even.. if not, 1 yr from manufacture + 1 yr from senq...but some say SIS got 2 yrs warranty some say no?

This post has been edited by Hico: May 20 2013, 04:38 PM

agree with u..like in my office, when mention buying new phone, they will say s4..when mention choosing btw htc and samsung, they still say s4 also..they don even know htc got new phone or how it look like....samsung's advertising and promoting is doing better... if they go to hp shop to check on the phones, but no htc one and only s4 ...they will just buy it after play play with it.. for those who is willing to wait, wait till long time and yet still no news, they will also swift.. production and promotion are both important factor to decide on the success of a product too..

this is only for tech savvy or ppl who always read the news.but the normal ppl who din, still rely on newspaper, tv and radio..this group still consist of high percentage in the market...actually in my office, they buy the phone yet never really fully used the function.. they don even know how to use some functions in the phone.. can u imagine they cant even switch on the wifi or data connection? and if samsung in the first step never promote hard, it also wont penetrate into ppl's mind..

for those who flash their phone, most of them use other launcher instead of touchwiz.. but this time i am quite impress with the hard work from htc, at least the One really give a fresh look and different experience compare with samsung.. i used both phones, both got their pro and cons.. but simplicity, elegant and premium i will vote the One..

i think he just find excuses on u... once senq issue the resit, which mean they key in the imei into their system already..they cant change themselves.. unless get approval frm their head office... how can they just swap for u as they like without instruction from upstair? before, when i purchase thing from them and wait at their counter, a customer came and also bising there...say her phone less than 1 week, but got wifi problem..always cant connect... she request one to one exchange.. but the manager there told her they need send back to kl to check..and they normally does not have 1-1 exchange policy but only claim warranty.. unless the service centre approve to replace her a new set..it can be done, but either their head office approve, or the service centre agree...the store themselves cant do it.. it may takes 1-2 weeks time to know the result... i still remember how mad the customer was that time..so before they issue the receipt, better check and confirm everything is good...

This post has been edited by Hico: May 24 2013, 12:32 PM