Disappointed with HTC SiS service. Sent my newly bought HTC One in on Wednesday due to dead pixel and promised to update me on Monday.

Not only no one called, had to call them to ask after office hours ended and the people on the hotline just say it's still in "repair" status with no update since I sent it in last week. Can't even tell me when I will get my unit back, terrible.

Bos just call them and book.then go to the shop to grab it.

I will. Send in no problem they will accept, but I don't like broken promises. They promise to update me also never bothered to call. When I call in, they say NO UPDATE since I sent in? Ask them why, can't answer. Ask them when can I get the phone back, also can't answer.

The CSR did promise to escalate and investigate the case and will call me back tomorrow, so let's see how. Just simple 1-to-1 DOA exchange also cannot handle on the spot, really makes me disappointed.