QUOTE(Mr.PeeNutt @ May 8 2019, 08:31 AM)
who gonna contact me? Amazon? that RM50 base on item price or item type? so total time to arrive how many days?
Here's the timeline from my experience.
Day 1: Got an email from courier service about item stuck at Kastam (6:30pm)
Day 2: Sent email to Sirim along with docs from courier company - kastam sheet, airway bill and Amazon invoice (8:00 am)
Day 2: Sirim replied with instructions and forms (10:30 am)
Day 2: Replied Sirim with the filled & signed forms, other docs, and MB2u payment slip (RM100) - make sure to use Reply All (2:30 pm)
Day 2: Sirim acknowledge receipt (2:45 pm)
Day 2: Received 2 emails from eComM - as per earlier post here - ignore (4:00 pm)
Day 3: Received the final approval email from Sirim and forward it to courier company (9:30 am)
Day 3: Received acknowledge email from courier company and will proceed with clearance
Day 4: Items received (10:30 am)