Call Center Officer (Banking)
Basic+Allowance+Incentive+ Bank Benefits
** Petaling Jaya ( Taman Jaya Station - Transportation Provided )

Responsibilities:

Customer servicing for inbound calls and pro-actively seek to identify customer needs and effective at cross-selling and referring leads to the appropriate channels for follow-up.
To respond and offer prompt and accurate information and resolution on customers' inquiries, service requests and / or general complaints received.
Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution/
Comply with bank policies and procedures to ensure security of bank's and customer's assets


Requirements:

SPM/ Diploma or Degree, any field.
Good command in English and Mandarin.
Candidates must be able to work on shift hour - rotation basis from 7am - 12am (NO midnight shift).
*** Banking benefits: >20 days annual leave, medical coverage including immediate family, better loan interest rate and etc.
Fresh graduates are encourage to apply as training is provided.

If you’re interested to apply, please reply with your latest resume (Kindly state the reason for leaving your company) by attachment (preferably in word format & photo), together with your notice period, current & salary expectation to vanessa@timesconsult.com with subject title of "Lowyat- CCO -PJ ".

Only shortlisted candidates will be notified.