Duties and Responsibilities:

-Perform 1stlevel support and provide common/quick-fix solutions to end-users over the
phone/email/remote assistance. Perform ticket creation, updating, assigning, and closing of incident tickets.
- Perform incident escalation for those incidents that are beyond helpdesk level.
- Contribute to helpdesk knowledgebase.
- Generate helpdesk reports.
- Ensure closure of tickets through follow-up with the support engineers and close the ticket after the support is provided.
- Develop quick Level 1 and 2 resolution processes for common issues.
- Assign severities and priorities to the tickets and manage SLAs.
- Able to perform on-site support when necessary.
- Performs any and all Service Desk functions as required to support end-users.
- Log and monitor all queries in CRM and close ticket when the incident/problem/request(s) solved.


Job Requirements:
-1-2 years of support help desk working experience.
-Able to work in shifts and on weekends.
-Excellent phone etiquette and customer service.
-Right attitude, initiative to learn and teamwork.
-IT literate including computer hardware, Operating system and Microsoft Office
applications will be an added advantage.
-Experience in using Helpdesk ticketing system is an added advantage.
-Good knowledge in Service Level re
-Able to work in shifts and on weekends.
-Must Have Diploma In Information Technology and have own Transport + Valid Driving License L/B2 or D.

Salary Range:
RM1,400-RM1,800 depending on experience + EPF and SOCSO

Working Location:
Klang Meru , Klang

JOB REQUIREMENT
Years Of Experience : < 1 Year
Age Range : 18-35
Salary Range : RM 1800 Monthly
Nationality : Malaysian
Race : Any
Gender : Both
Job Start From : 02-05-2013

If interested,please send in your application now by sending your application to zack@yourparttime.com with email title "IT Helpdesk BERSIAN".


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