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 cristal residence @ cyberjaya, another project by villamas @ cyberjaya

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joe.tham
post Aug 3 2013, 12:54 PM

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bought a unit. Bad experience with the marketing manager & SA.
Booking form state need to sign S&P within 14working days else forfeit the 2% rebate.
during booking we did ask SA say can extend the S&P signing or not, they say can no problem one, this request is quite normal in Malaysia with other developer too.
Then after booking we ask for extension because bank offer letter not out yet, but they say can extent but no 2%rebate lo. WTF, different storey after sale service, even letter send to the marketing manager still cannot get extended. call the marketing manager, he will scold u some more, the worse customer service ever experience. At last need to sign S&P without offer letter yet from banker. I cannot imaging if bank loan not approve, buy cash...... sad.gif

Another funny part is pretty-assign panel SPA solicitor and loan solicitor. u cannot choose. if u buy 4 units can end ip different 4 solicitors. so stupid. U have to look for SPA solicitor because developer only pay 300 for the SPA solicitor to prepare doc. u buy 4 unit, travel 4 different solicitor office lo... not allow change solicitor else u pay the fee lo. sad.gif
even loan solicitor u need o pay ur own also cannot choose else spa solicitor fees u pay ur own lo. sad.gif


My advice, Make sure ur credit is good before buy this project. else forget it. next time need to think twice before deal with this type of lousy developer.

This post has been edited by joe.tham: Aug 3 2013, 12:56 PM
joe.tham
post Aug 4 2013, 11:58 AM

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QUOTE(crappyalex @ Aug 3 2013, 10:11 PM)
Bought a Villamas project months back and had a terrible experience with the customer service team and Marketing Manager. I think the bugger name is Kenneth right? My friend who is a V club member referred me and another friend to buy Zefer however he was not present that the time we booked (paid deposit) for the unit hence the he is not entitled for referral fee of 0.8% of the purchase price. When I call up the CS hotline, they were rude and very ignorant to my request. Hence, I requested a call back from the manager. The marketing manager, Kenneth called and gave me a whole 5 min lecture on how this cant be done etc etc before hanging up on me. I was pissed and decided to call him back the next day to demand for an explanation on why did he hung up on me. He said and I quote " I hung up because there's no point talking further with you". I was literally stoned as this did not come from a sales staff or exec but a MARKETING MANAGER.  His English and delivery wasn't even proper and not reflective of his current position; hey dude, this is not a concern about a bad experience in a restaurant or a credit card enquiry. I freaking bought a 800K property from your company and this is what I get in return? I will never ever recommend any Villamas property to anyone  mad.gif
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yes, that is the guy attitude so rude. yes. Why have a V club since not a privilege club and doesn't trade as VIP also.
u hold v club Kenneth will still scold u give u 5min lecture with no result out. ....
this is management issue and direction on customer service is totally wrong.
joe.tham
post Dec 26 2013, 11:15 AM

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I have a Block B type A unit 1302sf (Medium to High floor) to let go at developer offer soft launch price RM430psf. Who interest can pm me.
Thanks.

This post has been edited by joe.tham: Dec 26 2013, 11:33 AM

 

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