a. Activation



Working Hours: 8 hours – 2 Shift (8am-4pm / 4pm – 12am)

Work location: East Wing, Level 8 Menara Icon, Jln Tun Razak, 50400 KL

Terms of contract: 6 months

Vacant : 30 position



Scope of Work


Requirements

Data Entry and Accounts Creation

i. Create and set up new customer accounts in CRM

ii. Process orders, forms, applications and requests

iii. To interpret, compile and key in data into the computer system accurately

iv. Conduct proper analysis and verification to ensure data integrity

v. To store correct information into the desired database locations

vi. To complete the delegated tasks within the desired timelines

vii. Maintain confidentiality regarding the information being dealt with



Telephone Handling for Activation

i. Interact with Installers to get proper information for activating customers account

ii. Handle and provide prompt actions to installers and retailers

iii. Communicate with internal stakeholders

iv. Update customer interactions in CRM

v. Perform customer verification






· High school diploma, general education degree or equivalent

· Knowledge of customer service principles and practices

· Effective communication skills both written and verbal in English and Bahasa Malaysia

· Familiar with Microsoft Office applications

· Additional knowledge in CRM would be an advantage

· Knowledge of administrative procedures

· Passionate to acquire strong product knowledge





b. Fulfillment & Installer Mgmt

Vacant : 20 position

Salary Computation: Refer appendix 1

Working Hours: Mon-Fri (8am-4.30pm) Sat (8am-12pm)

Work location: Lot 38276, Lion Industrial Park, Jln SU8, Phase 2, Off Persiaran Tengku

Ampuan, 40300 Shah Alam

Terms of contract: 12 months



Scope of Work


Requirements

Fulfillment

i. To process customer orders and perform issuance of Astro inventories to Astro installers

ii. Manage end to end stock movements from manufacturer to Astro installers

iii. To interpret, compile and key in data into the computer system accurately

iv. To store correct information into the desired database locations

v. To complete the delegated tasks within the desired timelines




· High school diploma, general education degree or equivalent

· Knowledge of customer service principles and practices

· Effective communication skills both written and verbal in English and Bahasa Malaysia

· Familiar with Microsoft Office applications

· Additional knowledge in CRM would be an advantage

· Knowledge in SAP would be an advantage

· Knowledge of administrative procedures

· Passionate to acquire strong product knowledge

Installer Mgmt

i. To assist in Installer management activities related to recruitment, making appointments and conducting interviews

ii. To follow up and close service requests for customers

iii. To reconcile Smartcard information and update data records accordingly

iv. To update and maintain documentations and files for follow up matters

v. To perform outbound call to customers and installers when required on any installation or appointment follow up

vi. To complete the delegated tasks within the desired timelines


· High school diploma, general education degree or equivalent

· Knowledge of customer service principles and practices

· Effective communication skills both written and verbal in English and Bahasa Malaysia

· Familiar with Microsoft Office applications

· Additional knowledge in CRM would be an advantage

· Knowledge of administrative procedures

· Passionate to acquire strong product knowledge




Salary package : Rm1500 +rm250 shift allowance



Fast hiring! Those who are able to start work as soon as 29 th April are also encourage to apply !

Do send in your resume to intern1ask@gmail.com with title " 50vacant job"

No comment below are appreciate .