HAHA OKAY HERE THE METHOD
BACK UP ALL UR DATA FIRST OKAY AFTER DO IT MIGHT COMES LIKE NEW PHONE....
1ST:
OFF UR PHONE AND ON BACK WHILE HOLDING THE UP VOLUME KEY ONCE U SEE THE LETTER ONE TOCH GLORY 2S U CAN LEAVE THE POWER BUTTON KEY AND HOLD THE UPPER VOLUME KEY ONLY...
U CAN SEE THE MENU TO SELECT UP AND DOWN LIST U SHOULD USE THE VOLUME KEY TO SELECT MENU U HAVE TO USE THE POWER BUTTON KEY...
2ND :
STEP IS U SHOULD SELECT WIPE DATA/FATORY RESET (PRESS POWER BUTTON KEY ONCE TO SELECT IT )
3RD :
SELECT YES-- delete all user data
THEN IT WILL COME BACK TO MAIN MENU
4TH:
SELECT WIPE CACHE PARTITION
(thn if it ask for yes or no choose yes)
ONCE IT COMES BACK TO MAIN MENU SELECT THE REBOOT SYSTEM NOW..
THATS ALL

HAVE A TRY GUYS AND GIRLS AND REPLY ME IF IT WORKS TO ALL OFF YOU...
HAVE A GREAT DAY