maybe since they are customer support (which might be consisting of sales personnel that have much less on-hand experience), they have problems figuring things out. maybe you should ask them to give you a proper technical support number instead.

what exactly is your case?

sweet

Make sure you're on nvidia GPU.

I know exactly how you feel.

Actually I am calling tech support. They have little knowledge of what I am talking also. Always ask me wait wait wait then buy some time to ask ppl around but at the end I solve my own tru huge amount of research in google.
My problem?
1. HD failure
2. Motherboard
3. Overheat reach 90+ on loading (this not suppose to happen on new machine and i compared relatively with everyone I am getting too high)
4. Speaker
5. Keyboard key rosak


previous issue
1. Dim/dark tron light
2. Dead pixel


I think this will be my last Dell laptop althought i like their design, spec and warranty but if QC like shit no point buying

wow.. that's a lot of problems that should be eligible for one-to-one exchange :/

I currently live in Canada so I bought it here. The screen is glossy IPS. But I don't mind. Sometimes I prefer glossy over matte

Haha, I wish too. I am under employee purchase program and this is already my 2nd whole unit replacement unit.

See why I am saying QC like SHIT......

that's awful :/ maybe they should increase the sampling count. this is the second time in a short while i heard about lemon units for smaller form factor aw.

it's interesting that nothing has yet to happen to my laptop. (it's a good build; i think)

Yea, nowadays is consider lucky if you got your machine working fine.
Most of the brand actually. Haiszzz

true

that's why the first thing that is very important to do when you get any laptops/components is not to get too excited first, but to test all common parts to confirm you have a good build (display panel; ports; headphone jacks; simple stress tests on cpu/gpu; etc.)

I thought u r working for Dell?

Yea, but just resigned
Before I cabut I tot of getting one laptop under employee purchase, now kinda regret coz employee purchase will not enjoy all the privilege like u guys does
haizzz

Thats just too bad :/

have anyone with m14xr2 upgrade to windows 8.1 ?
i notice sound quality issues..i dont know it is my imagination or not but i can hear the sound not nice..

fixed : reinstall sound blaster

This post has been edited by abec: Oct 18 2013, 03:27 AM

updated to win 8.1 on my 14.. the resolution is a bit weird, seems everything bigger..

Not sure about taobao.com , but before i ordered trackpad with pchub dot com , after 1-2 weeks waiting , they sent me broken trackpad..Have to contact them back bla bla bla and bla wait for shipping again , its PITA. So RM 500 (probably include installation?) is very good deal! Dell quotes me RM1k+ for my m15x motherboard.

for those who are having problem with blurry text & things got a bit bigger after updated to Win 8.1 :

right-click on your desktop > screen resolution

choose this


and this


just sharing, it worked for me

This post has been edited by jsc_tidus: Oct 18 2013, 04:07 PM

There will always be cases like yours :/

Yeah grab the MYR500 offer for this mobo. Its a good deal!

--

edit: just did a clean install of w8.1 to my r4. seamless. (well, except for me having to call MS for reactivation because the activation count has exceeded :/) the secureboot is working fine with w8.1 also.

This post has been edited by horns: Oct 18 2013, 06:15 PM

I feel lazy to move from windows 7. OR maybe you should tell me if I am missing a lot and should definitely update to windows 8.1

uh? there are changes but not much. it's better not to upgrade i think. (i am used to w8; so it's fine to me)

things that i know:
1. wei is gone;
2. now poweroff function can be accessed via win+x menu;
3. there is the start button that let you navigate between metro and desktop (well, it's kind of pointless to me because it's just the same as you pressing the win key);
4. the built-in backup is also gone.

still new in 8.1 so not much i can say about this.

Double post. Sorry.

This post has been edited by Kernkraft400: Oct 19 2013, 03:26 AM