I sent my car for a routine service at the Mitsubishi service centre Balakong branch (Target Orion Star Sdn Bhd) Malaysia, for the 50,000km car service on 15th March 2013, Friday at 10am. My car was in a good condition when I left the service centre. One hour later, at 11.07am, I received a call from the service centre. I was told that my car was involved in an accident when the mechanic test drove my car outside the service centre and he rammed into a tree.
I rushed over to see my car and took some photos of it. Both front airbags had deployed, the front windscreen cracked and the car bonnet was unable to open for me to view the engine. I have no idea of the internal damage because of this. I was told that the accident happened after the mechanic lost control of the car due to the steering wheel locking itself.
At 4.10pm, I met with Mr Chang Tai Yean, Senior Service and Operation Manager. He told me that the offer for compensation was to repair the car for free with original parts and return to me. Mr Chang also told me that the car had a brake malfunction, which contradicted the earlier explanation. Mr Chang then also mentioned to me that I had signed the service order on which the Terms & Condition stated they shall not be responsible for any loss or damage to my vehicle. Please then tell me who should be held responsible for this accident caused to my car?
I went to see the site of the accident with Mr Chang. We noticed that the car veered from left to right and left again before hitting the tree. There were no skid marks at all. This was raised to Mr Chang and he agreed about the tracks.
I declined Mr Chang's offer as I felt that it was an unfair compensation due to these reasons.
1. If the car had a malfunction, then Mitsubishi Motors Malaysia (MMM) and Mitsubishi Motors Japan should be brought to attention about this issue.
2. After the repair, what guarantee do I have that the car is safe for driving on the road?
3. The resale value of this car would be greatly affected due to the extensive damage it has suffered.
4. A car that has been in an accident will never be the same even after repair.
Right now I am without a car and I still have to pay for the car loan. I have to rent another car for my daily use until this issue is settled or until I can afford another car. Please tell me then who should pay for these expenses of mine? The accident that happened was not caused by me and yet I am being punished. My car was registered on 30 December 2011 and I have been driving it for less than 15 months without any incidents.
The options offered to me subsequently were totally unfair as all three would cause me to lose more money. I didn't cause the accident and I have to bear the cost of this? Absurd.
MMM also distanced itself from this matter by saying that the car had no malfunction and it was human error that caused the accident. This was concluded after 1 technical check was performed on my car however I was not given the privilege to view the results. So was there really a technical check performed? I don't know.
I requested to meet with the CEO of MMM, Mr Tetsuya Oda after I was given the runaround by the Customer Service, Ms Rashida Mohd Ghazali of MMM. After 10 days of my request to meet him, I was informed that he was advised by his lawyer not to meet with me. MMM would only give me a letter signed by him. That was on 2 April 2013, Tuesday. It's been 1 week and there's nothing from MMM.
On Wednesday, 10 April 2013, I went to Wong & Partners to see the lawyer, Mr Mohd Arif Imran because I wanted to get a copy of the letter from Mitsubishi Malaysia. Not only was I not given a copy of the letter, Mr Mohd Arif Imran refused to meet with me. Instead, he requested another lawyer from his firm who happens to be one of my associates to tell me that the letter had been sent to me via registered post. I was furious. However, I went home as there was nothing else to do. Then on Friday, 13 March 2013, I received a call from the Balakong service centre. Mr Chang said he was informed that the letter was passed to me by hand! I was shocked!
I bought this car as I have confidence in Mitsubishi cars and I did my research carefully on all the available 4x4 vehicles in the market before settling on this Pajero Sport VGT. Right now I am not sure whether I have made the right decision. I believe that this kind of customer service is highly unacceptable and unprofessional.
I quote Mitsubishi Motors' corporate philosophy below;
"We are committed to providing the utmost driving pleasure and safety for our valued customers and our community. On these commitments we will never compromise. This is the Mitsubishi Motors way."
I only wish to seek a justified settlement which is not prejudicial to me.
Friends, please help me SHARE this out to everyone, everywhere.

cannot blame or sue

already signed agreement before repair that they wont be responsible for anything that happens during repair

cannot blame or sue

already signed agreement before repair that they wont be responsible for anything that happens during repair

Insurance tak cover?

but kinda unfair rite,

let say,  i hav a mitsu evo, send to MMM for service, then 1 of the mechanic decide to test drive my car, n then get into accident, totalled my car, i wont get any reimbursement/compensation?

that is totally unfair

wanna lose NCB for something that is totally not ur mistake?    sumore car value confirm drop coz got into accident already...

cannot blame or sue

already signed agreement before repair that they wont be responsible for anything that happens during repair

is this fair and legal?
if the mechanic met a lansi owner, then the mechanic can go/claim to test drive and then hit tree, or push it into klang river...

but kinda unfair rite,

let say,  i hav a mitsu evo, send to MMM for service, then 1 of the mechanic decide to test drive my car, n then get into accident, totalled my car, i wont get any reimbursement/compensation?

that is totally unfair

memang unfair. but already mentioned in the agreement.

and MMM already agreed to repair everything, but the owner still wants more then cannot liao..

wanna lose NCB for something that is totally not ur mistake?    sumore car value confirm drop coz got into accident already...

is this fair and legal?
if the mechanic met a lansi owner, then the mechanic can go/claim to test drive and then hit tree, or push it into klang river...

dafuq... kecian the owner...

i dunno shit lol

im not a lawyer, i just spam only

the owner = ts?

from ur reply, u don't drive .....

cannot blame or sue

already signed agreement before repair that they wont be responsible for anything that happens during repair

i tot u one of lawya in /k?

the owner = ts?

1. you are not judge to call the verdict

2. there are lots of case of misconduct such as this and most of the case favours the users

3. such obvious accident due to carelessness and under their direct supervision, he can blame and he can sue Mitsubishi.

saya poorfag oni...hanya ada hilux, pajero is for richfag...

wats wrong wit my reply?

1. you are not judge to call the verdict

2. there are lots of case of misconduct such as this and most of the case favours the users

3. such obvious accident due to carelessness and under their direct supervision, he can blame and he can sue Mitsubishi.

lose NCB ....
in this type of case, u won't lose NCB, even lose you still can claim back the ncb ....

can sue.

but it would be very hard because of the agreement signed.

but there is a window to sue, you just need a super lawyer.

bear in mind the agreement is not binding, it didnt have witness and dont have any legal stamping. tak laku in court of law.

judge is human and they normally have tedency to favour consumer. bear in mind they too have car and they too have experience with service centre.

but MMM said the steering locked while driving liao..

oh well, i dunno mang. legal stuffs can always go either way, even husband can sue wife if children is ugly nowadays

ya meh? i tot that one only applies for car vs car accident, u claim other ppl's insurance...

ini whose insurance u want to claim? the tree?

but MMM said the steering locked while driving liao..

oh well, i dunno mang. legal stuffs can always go either way, even husband can sue wife if children is ugly nowadays

     
the driver + the company ...

can elaborate more? i seriously dont understand... which insurance can claim? things like this insured meh?

thread just above you ... u can files claim any damage that cause by accident, including NCB, transport expense and everything, as long as you can proof relation n expense .....

they just want to save their own throat...rammed customer car then take no responsibility...

cannot blame or sue
already signed agreement before repair that they wont be responsible for anything that happens during repair

thats right. dont buy their sh1t.

be a good man and settle with what they want to settle (repair and give back the car to you)

or, hire a lawyer and ask your lawyer to take charge. i dont know about the cost, but you will satisfy to see their reaction when they receive your lawyer's letter.

proton still best!!
mitusbushi louya

is this fair and legal?
if the mechanic met a lansi owner, then the mechanic can go/claim to test drive and then hit tree, or push it into klang river...

loyar buruk got la.. whoever said im a lawyer?

from all i know 99.99% of SC mechanic drive the customer like manian..treating the car like F1 car...rev high and corner fast
4WD can't drive fast yet the mechanic hantam saja...thn lose control...what to do
my opinion, u can't sue MMM but u can sue the worker

cannot blame or sue

already signed agreement before repair that they wont be responsible for anything that happens during repair

Car park jockey also. There was once incident last time at some restaurant in PJ. Car park jockey wrecked customers car. Lol.

thread just above you ... u can files claim any damage that cause by accident, including NCB, transport expense and everything, as long as you can proof relation n expense .....

so u repair car using ur insurance, n then ask the insurance company claim from the service center? xfhm la bang...

cannot blame or sue

already signed agreement before repair that they wont be responsible for anything that happens during repair

Hi guys, I keep in touch with Ms Chai about her case before the attention from people became obviously exaggerated. She told me that they offer her to repair the whole thing for free, but she requested that they replace to a new car or refund on that car. If you look on the damage, the damage extends to the undercarriage of the car and also damages the chassis. Even if the repairs is done, the car's driving and feel would never be the same. What's making her angry is that, Mitsubishi Motors Malaysia don't pay full attention towards her case and did not assist her in settling this matter. They also seem to want to cover the story up by blocking her from their Facebook page. If you want the full story, I will post screenshots of her chat with me.

memang unfair. but already mentioned in the agreement.

and MMM already agreed to repair everything, but the owner still wants more then cannot liao..

Hi guys, I keep in touch with Ms Chai about her case before the attention from people became obviously exaggerated. She told me that they offer her to repair the whole thing for free, but she requested that they replace to a new car or refund on that car. If you look on the damage, the damage extends to the undercarriage of the car and also damages the chassis. Even if the repairs is done, the car's driving and feel would never be the same. What's making her angry is that, Mitsubishi Motors Malaysia don't pay full attention towards her case and did not assist her in settling this matter. They also seem to want to cover the story up by blocking her from their Facebook page. If you want the full story, I will post screenshots of her chat with me.

i fast fast take the repair offer, cut the losses, get new car is no need to dream about it, if i were MMM i also wont give new car.

now owner thought he can free ride MMM, fact is he is the stupidest one, car cannot use, loan still paying, MMM can wait as long as you like what the f they care. They already offer to fix

got compensated or not?

All try to wash their hands from it. Restaurant claims that jockey is not under them and jockey say not liable. I don't think owner can claim insurance as well because owner willingly depart the car key to someone else?

taking the offer for me is really the dumbest thing I can ever think of. Later if you want to sell it, the value painstakingly drops. At least, MMM should prompt TOS Balakong to pay a compensation. Right now MMM doesn't have anything to do about giving out a new car as a sorry to the owner. What they have done is that they don't want to help the customer to settle this case. Even MMM lawyer Mr Mohd Arif Imran from Wong and Partners doesn't want to meet the owner. If I'm in the owner's shoes, I would be pissed at the lawyers in charge of dealing with the matter.

Even if the repairs been done towards her car, the driving experience would never be the same again and a lot of unknown problems will surely start to appear later.

taking the offer for me is really the dumbest thing I can ever think of. Later if you want to sell it, the value painstakingly drops. At least, MMM should prompt TOS Balakong to pay a compensation. Right now MMM doesn't have anything to do about giving out a new car as a sorry to the owner. What they have done is that they don't want to help the customer to settle this case. Even MMM lawyer Mr Mohd Arif Imran from Wong and Partners doesn't want to meet the owner. If I'm in the owner's shoes, I would be pissed at the lawyers in charge of dealing with the matter.

[b]Even if the repairs been done towards her car, the driving experience would never be the same again and a lot of unknown problems will surely start to appear later[/b].

taking the offer for me is really the dumbest thing I can ever think of. Later if you want to sell it, the value painstakingly drops. At least, MMM should prompt TOS Balakong to pay a compensation. Right now MMM doesn't have anything to do about giving out a new car as a sorry to the owner. What they have done is that they don't want to help the customer to settle this case. Even MMM lawyer Mr Mohd Arif Imran from Wong and Partners doesn't want to meet the owner. If I'm in the owner's shoes, I would be pissed at the lawyers in charge of dealing with the matter.

Even if the repairs been done towards her car, the driving experience would never be the same again and a lot of unknown problems will surely start to appear later.

the one in blue is just speculation.don't think the court will buy it

lol bro , re u kidding me for christsake? you go bang ur car now i fully repair it for you and lets see if it still works like before

then all cars once accident throw away?

so the entire motor industry is a joke?

then all cars once accident throw away?

so the entire motor industry is a joke?

yes. MMM should compensate based on how much the car drop price in current market. to take their offer fixing it free of charge is dumb indeed.

of coz still can be used, but not as good as it used to be,

sumore this is a major accident, for sure the chassis got bend a little

last time my kancil langgar like this oso (lamp post, not tree) look not really bad, but after the accident, when it goes above 80, the steering will shake, bring to alignment, balanced the tire etc still dont fix...

Make a police report about the accident.  Then sue the place where you sent for repairs. Maybe the person who drove your car doesnt even have a valid driving licence, or certified tester by the company. The clause ts mentioned might not hold water as they were responsible while thecar is in their hands.  Anyway, you did send for repairs but didnt permit the car to driven.  Charge them your lawyers, rental of another car's usage, hardship while dealing this problem and others which the judge sees deem fit.
But they might compensate another car of same age, then you can test drive and accept if you acceptable driving feel after the test-drive.  My look after a company's mechanic rode my motorbike and crashed and died.  I got a new bike but have to carry on payment on same amount and period of the old bike. The model was newer than the wrecked bike.  Of course the motorbike was cheaper than TS's car, but the principle is the same.