First of all, have you checked if your location is within the service coverage area?

If not, then please PM your full address to us to determine if the fibre service can be provided to you.

Anyway, we wish to apologize that we would not be able to check for order not created by us.

You may contact Astro for further information.

03-95431543

Thank you.

The fibre service is available at Lagoon Perdana.

But at this moment, your particular unit no. is not found in the fibre serviceable database.

We believe that this is the reason causing the delay.

In such case, you will have to allow Astro/Maxis about 2 weeks to conclude the investigation.