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 Mitsubishi Motors Malaysia SC wrecked car, accident during service

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dares
post Apr 15 2013, 10:49 AM

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I think MMM have offered a few options that are quite fair, IINM. Personally I would take option 2, as long as the warranty for the replacement used vehicle still stands. Whether or not the car is sold as third-hand later on does very little harm to the resale value.

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dares
post Apr 15 2013, 11:56 AM

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QUOTE(kadajawi @ Apr 15 2013, 11:43 AM)
Why would the 2nd option be a third hand car when selling?

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MMM will buy her a second-hand car, means she is the second owner la. After she sells it, it will be third-hand. She's worries it will affect the value.

This post has been edited by dares: Apr 15 2013, 11:56 AM
dares
post Apr 15 2013, 12:08 PM

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QUOTE(alpha0201 @ Apr 15 2013, 11:58 AM)
MMM offer used unit as a replacement. But they didn't specify what "used" is. Showroom unit? Testdrive unit? Used car from 3rd party used car dealer unit?
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Either case still better than a repaired accident car lor (unless the used car they offer her is an accident car also, then really facepalm). I think this is the best compromise, short of giving her a new car, and I really don't think they will give her a new car.
dares
post Apr 15 2013, 12:12 PM

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QUOTE(dadachiew @ Apr 15 2013, 12:06 PM)
splitting hairs and a stubborn 1.

RV RV cash cash RV cash, yawn~~
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grief and ignorance is not a good combination sweat.gif
dares
post Apr 15 2013, 02:10 PM

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QUOTE(lcy851031 @ Apr 15 2013, 02:05 PM)
Latest Response by MMM on the Triton VGT compensation to the owner, they propose 3 option: (copy from kopitiam section)

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So how do you guys think?  hmm.gif
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I already posted it in the previous page sweat.gif
dares
post Apr 15 2013, 02:15 PM

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QUOTE(MR_alien @ Apr 15 2013, 02:10 PM)
theres a thing that they plugged into the car everytime it went service or anything
there can see everything
and i dn't think u test the brake at public road..thats super dangerous
most SC mechanic just take a joy ride of their customer's car and at the same time see the problem still solved or not
but most of it is joy ride, they rev the car like a drag car
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plugging into the OBD2 port won't tell you the whole story. Some parts don't even have sensors, so have to test drive.

Question is, how many parts require high speed test drive to diagnose the problem? Customer complain brakes tak makan at 120km/h, they go and test drive 150km/h then emergency brake, issit justified? Even ABS don't need to go that fast to trigger.

Maybe they wanna test airbag working or not.
dares
post Apr 15 2013, 02:31 PM

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QUOTE(kadajawi @ Apr 15 2013, 02:19 PM)
I don't think they went that fast... It's probably a car that doesn't handle so well during cornering.

I'd love to know what happened to the mechanic and what he has to say.
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MMM prolly slapped him with a gag order nod.gif
dares
post Apr 16 2013, 12:55 PM

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QUOTE(T3ngK0raK @ Apr 16 2013, 12:50 PM)
is it possible if we joint together with the mechanic to test drove the car? ask them we want to feel it after repair or service.
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Not always possible. Even if you wait at the SC, suddenly you will see your car fly by the road outside sweat.gif

 

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