I am sorry to hear that the owner faced this problem. What is the owner's expectation in term of compensation?

Very unlucky and I think not much you can ask for compensation. It just like your car running on the road and someone suddenly hit you from behind.

What you can ask for compensation is what insurance can cover for you, repairing, parts replacement. Including some money to cover while you don't have your transport during the car sent for repair. This is covered by insurance as well.

Hope everything going well.

Normally the policy shouldn't have such thing as MM wont held responsible for the accident. The car is with the company, they should take care of the car, anything happen within the service duration or under the care of the company, they should held responsible.

Ask Toyota SC and you will know, even the sales consultant wont touch the car, anything happen the SA have to bare the responsibility. There's one case before a SA involved in the accident when delivering the car to customer house, SA bare the responsibility of the accident. The insurance company can cover for the accident.

In car industry field up till now, AFAIK the company need to pay for the lost and i dont see a need to drive the car out to "test drive". Even brake malfunction wont it happen earlier or in the service area? Coincidence? **Do note the car accident occur on a corner, prone to accident for tall and big car's if corner too fast** and look at the tires. turning right side and locked there during accident = driver drive to fast, skid and hit the tree. So obvious. If not why ABS dont deploy, ABS malfunction also..

And steering if say malfunction normally is 'loose steering' hence involve in the accident, wont the mechanic notice the loose steering before driving it out.

And both of these problem and be pre-check-ed in the service area and no need to drive out to the roads unless finish servicing. Mitsubishi in Miri every-time do general service they will plug in the control console to pre-check the whole car system. The computer plug into the car electronic module to check for errors. I dont know whether they do it there or not.

They just evade so no need to handle this case.

Just my point of view.

The skid marks on grass reminded me about the Hilux 1Malaysia incident.
Definitely SC mechanic pedal to the metal, lost control and crashed.
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But that's part of checking the car, right? If you want to test the brakes you need to be fast in the first place. But yeah, maybe get a more experienced driver

If anything this case shows the importance of ESP.

plugging into the OBD2 port won't tell you the whole story. Some parts don't even have sensors, so have to test drive.

Question is, how many parts require high speed test drive to diagnose the problem? Customer complain brakes tak makan at 120km/h, they go and test drive 150km/h then emergency brake, issit justified? Even ABS don't need to go that fast to trigger.

Maybe they wanna test airbag working or not.

I don't think they went that fast... It's probably a car that doesn't handle so well during cornering.

I'd love to know what happened to the mechanic and what he has to say.