I was in the same situation with you TS. Last update from the fedex website showed that the item already left KLIA and out for delivery but delivery failed each day for a week. I gave them a call asking whaddup then they said that I have to come and pick up from their depot. I was like WTF I paid for the package to be sent to my doorstep why should I drive to your place to get it? the csr apologized and i got my package the day after