Customer Service Officers for DiGi TELECOMMUNICATION (SPM : Mandarin)

Salary :MYR 1700 - 3200 +Overtime & Bonus


Responsibilities:

Ensure consistent delivery of high quality services to customers through preparation of documents and
handling calls from customers.
Responsible to receive process and respond to customers inquiries in a professional and prompt manner.
Responsible to take incoming telephone enquiries or through emails, on problems or complaints from customers relating to a range of specified products or services, with the objective resolving the customer's issue as quickly as possible.
Following up on the feedback, escalation within internal department and customers.
Responsible to receive process and respond to customers inquiries in a professional and prompt manner.
Transaction in accordance with customers' instructions and in compliance with The company operational instructions.

Mandarin Speaking - 20 Positions
English Speaking - 20 Positions



Requirements:

SPM / STPM / Diploma / Degree from a recognized university or college
Highly initiated and responsible, good analytical thinking, able to work under pressure and overtime, hardworking and able to meet tight deadlines.
Fluent spoken and written English. Additional languages such as Mandarin or Cantonese are an advantage
A good team player and committed to self-development and growth
Fresh graduates are encourage to apply - FULL TRAINING PROVIDED
Want to exceed performance expectations while having fun doing so
Able and willing to embrace the following work values consistently, every time, and be measured on it: Responsive, trustworthy, international, creative and courageous
Required language(s): Chinese, English Applicants should be Malaysian citizens or hold relevant residence status.


WORKING LOCATION WILL BE SUBANG HIGH TECH, SHAH ALAM, SELANGOR


Additional Information :-

CCC entitle for KPI Incentive - average incentive RM300 to RM500 for normal CCC, outstanding CCC can get Max RM1500 per month.

Current job scope : CCC - 80% servicing customer + 20% cross selling

Salary breakdown:
Basic RM1500
Language (Mandarin) RM500
Shift allowance (RM10, RM20 per day per shift) : average RM200 to RM300
Transport allowance (RM11 per day) : average RM200
KPI Incentive : Max RM1500
Overtime claim (encourage)

Other benefits:
Staff Benefit Line (Benefit line 016 - 016 free.. etc)
Conductive working environment
ING Insurance
Increment
Annual Performance Bonus
Annual Leave - 15 days ( per 1 year contract)
Medical Leave - 14 days
Hospitalization Leave
Maternity Leave 60 days
Paternity Leave
Marriage Leave
Compassionate Leave
Disaster Leave
Medical Coverage

Shift: first shift Start 7:00am, last shift ended 3:00am

SPM qualification only + FULL Training provided

Training 2 month + baddy system (entitled for salary pay)

Typing test (optional), other test - not applicable.

If anyone who is interested, kindly contact me via intern1ask@gmail.com with title " Digicc"

lol baddy system...typo?