I am a regular customer of vonza and decor. I am an interior designer so I always go to their places to help my client to buy furniture's or for my own projects. I can say their service is quite Good in overall.
I can admit that sometimes, I did encountered some problems or mistakes they makes. But they did settled for me in very short of times. I could understand that not everyone will do perfect things, but at least they can solve my problems. Their delivery some times were not punctured, so at that time, I am frustrated. But some times, when I think back, some times, Klang valley's traffic is always unpredictable. So as long as they can deliver to me and inform me they will be late, I will be fine.
To be honest, as a designer, I always go to different places to buy furniture. I went to Lorenzo, Rozel, Ikea, Milano house & etc. Most of the company got hell lots of different problems too. Like lorenzo, they always advertised with very cheap sales but not all were true. When you reached there, they will say finished la, sample sets la...Blar Blar Blar. .I ken's furniture quality are bad! But one thing I can assured that their Sofa's quality are Good. So far I have no problems at all. Especially with Acacia fabric. Most of my customer were happy with their products so far.
But I don't really know about Vonza Gallery. But I reckoned they are under the same umbrella.
Yes, I did have some conflict with the lady boss before. Cos she is always very Loud. She like to talk loudly and some times shout alot. Because of this, I did argued with her before due to some issues regarding the delays of shipping. But at least in the end she managed to settled for me. But to be honest, when I knew her well, she is actually quite a good lady boss. She knew a lot of things and she help me a lot since after then. Some times I have some ridiculous requirements and date lines that I need it in a week or few days..she always help me to pull it off...Some times you know the customers need it urgently.
I am not paid to write here, but I think is good that I share a differ point of my view. You definitely have your choice to complaint it here. But so far my experience with them were not bad. Trust me, there are many very bad ones out there!
Let's think this way, if a company with that's many outlets and were in the market for so many years, if without any problems, will you believe? Even McDonald's had their problems, do you all agree? You all will only see what is bad here, but did anyone will purposely write when they serve you good? NO right?! If you all just because few issues, then you decided not to buy from them, I think is a bit not rational.
I suggest you guys to decide yourself. For me
no harm to try. Just remember to write down all the info's they gave, including all free gifts and specs..In black & white. That's your proof, they can't argue with you. In the end, consumer rights still protecting you.
This is just my point of view as their regular customer.
No harm to try ? the sofa is thousands.. and hassle the cost is priceless.