Maxis fibre latency "guarantee" is set at 100ms and below (to google). That was what the operator told me. And they replied me saying the average for the fibre connection is 80 to 90ms.

What BS ! I have tested this using unifi at work, and the ping is 5-7ms. So I can't agree to their claim. They say they will try to reset their network and see if it solves the problem, but i will keep bugging them until it is solved.

I haven't got to online gaming yet because i know my ping is ridiculously high.

Guys i need your input. Especially those who stay in apartment and they give you a DSL cable(phone line) rather than fibre optic.

They say it's apartment's fault (using old telephone switchbox) and thus the result is higher latency.

My ping to google is around 30 ms even after they have changed my modem and router (means no change, waste my time). But it should be 10ms and below.

They(technicians) have asked me to do a survey and i need proof so that i can kasi balik those lausy technician and do a real fix to the problem.

looks like i complained too much, they decided to throttle my torrent.

Thanks for the heads up. I am going to bug them somemore to see if they can change it to fibre. I paid for fibre, not a dsl.

It does, but not when you complain too much. They re-route your connection on the backend thinking they have fixed it but it actually made it worse.

I've also thought of it being the developer's fault. And now it's up to the management if they're willing to upgrade it. I am gathering intel on [who's fault is it] and i seem to have found some answer thanks to you guys.

Well, i pay for management fee, and it's damn high for not being a high-end condo.

Part of life in malaysia where you have to get what you want by complaining.

After a series of complains and checking (they came my house 3 times in one month), the 3rd technician gave me the best reasoning which i shall now share to you guys.

What he said:

"The high ping is caused by maxis backend routing being very lausy. It is not due to fibre optic vs copper(my copper quality is good). Some customers get lucky if their ping(to google) is 10ms, but it is unstable. At 8pm onwards they also cap the speed to 5mb and at times lower."

Yep, so he told me if i want to use it for gaming, he advised me to switch back to unifi, or better still, streamyx. Comparing maxis vs unifi thread, i see more cases that maxis has more problem than unifi.