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 The Official Maxis FTTH Thread | v4, Maxis Home Fibre Internet, from RM148

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austinjklim
post Jul 13 2013, 08:32 PM

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Need advice on upgrading my internet connection. I am now using Streamyx 1mbps package(old one). Its either Unifi5mbps/8or4mbps streamyx or maxis home fibre 10mbps. From what I heard, maxis fibre sucks. Asking for advice from all of you. Btw, I live in kota kinabalu, sabah and my area dont have Unifi. (my friend got 4mbps but it seems my house dont have port. Probably cuz my lorong most house is for university students)
austinjklim
post Jul 18 2013, 08:03 PM

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QUOTE(alexjaya @ Jul 15 2013, 11:18 PM)
You mention that your place have no Unifi.
So you are stuck with StreamyX 4/8mbps or Maxis.

My advise, stay away from Maxis for the following reason:
1 - If your area Maxis uses TM infra to provide service, everytime there is a problem it will take 2 times longer to fix because they have to escalate to TM and wait TM engineer troubleshoot.
2 - Their international speed (outside malaysia) very bad.
3 - Not possible to get full speed download without using a download manager
4 - TechniColor and Thompson router is a piece of crap
5 - Possible to change router (I have done it) but when ever have problem, they will blame your router
6 - Their 1st level support knows shit about troubleshooting, they only read from manual and doesn't understand technical terms.
7 - They advertise only download speed not upload speed, I have 32mb line. Upload is 15mb only. This is normal they say.
8 - They only provide private IP unless you request and can justify.

I have Unifi Home, UnifiBiz & Maxis Fiber Biz 32mb.
Both my Unifi lines are extremely stable (I use my own router).
I am trying to switch my Maxis to Unifi but currently tied down to a contract.

All other services Maxis provide (SHDSL, Mobile data, Telephony) I have no complains. They just should have not ventured into Fiber is they are not willing to invest in the infrastructure but want to rent from a company who provides the same service. Rumor has it TM always plays with Maxis lines so that users will switch to TM after having so many issues.

I speak based on experience, you might or might not have had the same experience. No prejudice intended.
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Thanks for the reply. Really appreciate it. Since it all come down to Streamyx, probally gonna go for 8mbps.


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