Same here for me. Mind telling, which area you're at? I'm at Damansara Damai, Petaling Jaya. Webpages are slow to load, (tested in Pale Moon, Chrome, even IE) even local websites. Tried changing DNS, power cycled everything, even the computer, the connection would suffer not long after a re-connection. I thought Dota 2 servers are being iffy due to the event going on now, but my workplace's internet (Unifi) is okay.

I gave up going through their forum, as it wasn't loading for me, you can't help feeling it's not just us. Anybody else mind telling their location?

Guess can't avoid making a complaint, I just hate being kept on hold calling their hotline. Or waiting for them to call back, if you report via the forum. Or making time for a house visit from them, as I don't keep regular hours. If it doesn't get any better today, I will have to make time then.

Keep us posted about your report with Maxis.

I agree, as Unifi users doesn't seem to be affected by this issue. Unifi are also part of the consortium, and even so, why are local websites affected too?

Browsing through Maxis' Tweeter page, we *ARE* not the only ones, and Maxis are aware of it.

You need to lodge a complaint. Most likely due to your port. My upload speed is iffy, I've been getting 2-5Mbps for months (on a 10Mbps account), until I can't stand it no more, as my download speed too was affected, <2Mbps. I lodged a complaint, made time for them, and they fixed it, but the full upload speed only lasted about two months. I'm now back to 5-6Mbps upload speed, and if I'm unlucky after restarting my equipment, I might get only 2Mbps.

I considered terminating my account, as my contract is already up, or at least report and get it fixed again, but the TM technicians said all ports are used up, so no Unifi, and whatever free ports leased to Maxis are in need of repairs. So until they repair these ports, or open up new ports, I'm stuck with Maxis for the time being.

Even with a speedtest, I get my full 10Mbps download speed, and I have a Ping monitoring software running. I don't have terrible packet losses, or degraded speed, it's just *painful* to browse, forget streaming.

This post has been edited by Renascence: Jan 12 2015, 02:16 PM

You guys noticed the banner for this subforum? It links to this Youtube video.


And the video description;
#MaxisBestNetwork: Maxis has upgraded its network and the new network will reach more than 75% of the population before year-end. If you’re using the new Maxis network, we’re confident you can watch YouTube videos without buffering 96% of the time. In fact, we’d bet Morten Bangsgaard, our Chief Technology Officer’s life on it. Watch as we put our network to the test!

Oh, the i-r-o-n-y

I didn't see the whole video, it keeps buffering for me.

This post has been edited by Renascence: Jan 13 2015, 01:08 AM

Where are you from? Did you restart/power-cycled or do anything? I'm still stuck.

On my end, it's slightly better, but still sluggish.

EDIT: I take it back, it's just as bad as it was yesterday.

This post has been edited by Renascence: Jan 13 2015, 11:32 AM

If Youtube would load, or not fail to fully buffer, I would know. I just end up reading the description and keywords;

Keywords

maxis communications
new maxis network
4g lte
morten bangsgaard
zero youtube buffering
fastest network
widest network
network test
buffering to death
man versus network
maxis cto
maxis fibre
maxis internet
maxis fiber
Man vs Network

But it's a moot point.

Yes, complaining much won't help to improve or even alleviate the issue(s), but not making complaints or even acknowledging that there is an issue *is not* going to help with the issue too. So if there's a problem, we should just go, 'eh, got problem lah', then ignore it?

This is a paid service, and it's not cheap. Maxis has not even come out with an official announcement regarding the current issue plaguing their Home Fibre users. They are quick to make automated calls if you miss your payments, and suspend accounts, and in all fairness, I can understand if they need time to 'fully rectify' whatever it is that's affecting their network, but cannot fathom the lack of information from their side.

It's irony, that is why I brought up the Maxis banner in the first place (as did some of the other forumers, I believe) that they're touting that they have the best networks (be it Cellular or otherwise) while their Home Fibre network is experiencing unexplained difficulties. Their customer service is clueless, and it takes a long time for them to answer our calls, their own forum moderators and Twitter handlers are giving out scripted -not-helpful-at-all answers.

And sorry, I don't quite understand what you're trying to say in your post. At best, it's just inane, and certainly not contributing positively, but hey, that's just me.

Well, that depends. IIRC, TM will/can pull another cable if you're on a landed property (correct me guys, if this info is outdated or just wrong), but for condos or apartments, they will not pull another cable. If you're in a condo/apartment, you will need to terminate your current account first, before subscribing to a new one, (based on what a TM installer told me), so the timeframe depends on how fast Maxis terminates your account.

That stated, the fastest way is to go to a TM outlet and register, and wait 24-48 hours for an appointment date, then installation.

Don't know about mass complaining, but this is what some of our forumers are doing. While this may not help with the current issue, at least Maxis should be hold accountable for this, and hopefully, they are better prepared to counter the same problem if it arises again in the future.

Usually, just mentioning MCMC or c.c.-ing an email correspondence between you and MCMC will make magic happen. Ask sotplug, or me, I've had bad experiences with TM in the past.

You guessed wrong. Everything after your first sentence just doesn't make sense. If indeed you're making a joke, it's a bad joke. At the risk of boredom, I'm just going to repeat myself;

So you chill. Staying on topic, my connection is still bad.


Just a matter of changing the default router given out by TM, and it's no biggie.

I'm still at my workplace, will be some hours till I get home and test my Maxis FTTH connection. Anyway, if you still have problem, you might want to refer to this.

Reporting in from Damansara Damai, on my end, it seems to be OK, for the time being, I can't be 100% sure, as the symptoms may come and go. I didn't power cycle my equipment, but trying won't hurt. Hope it gets better for you soon.

Well... not 100% for me. I have to refresh Lowyat, as not all the buttons/images are loaded fully. Overseas' websites, (the ones I always surf, football365, 9gag, lifehacker, wikipedia, the such) are OK, local sites, such as local news portals, are loading up fine, with the exception of Lowyat's forum.

Banking sites are OK, emails are OK, remote controlling into other sites from site is not lagging and/or getting disconnected. Dota 2 streaming is better, can't fault Maxis on this, as Valve's servers are notoriously problematic itself, we'll see more as more games are being played out today in a tournament.

Online media streaming, online radios are OK. Youtube is not buffering, at least the random videos I'm clicking on, and HD where applicable. Dailymotion, OK. Astro on the Go streaming, problematic, I'd to relog, or refresh several times for the media to start streaming, and getting logged out for no reason (to be fair, we can't be sure whose fault this is). Blogs; blogspot, wordpress, loading up fine.

Download speeds are what I'm used to. Let's just see if things get better or worse (knock wood) as the day progresses.

EDIT:
Unfortunately, it's still happening, some sites won't load fully now. (12:54pm)

This post has been edited by Renascence: Jan 15 2015, 12:57 PM

Well, nothing about a rebate or the like. They've had had similar offers like this before, RM10 discount for Maxis postpaid subscribers, they're just targetting MaxisONE postpaid plan users, for a further RM10 discount (RM20 total off RM148). Not really enticing, and really irresponsible, I might add. Their Home Fibre network seems to be on the mend, but not 100% yet, and they want to get more people on an already suffering network.

Not much of an apology, nor does it help soothing the very-very ruffled feathers of its customers these past few days. Just a PR stunt, IMHO, to gloss over the hiccup of these past few days.

Check here.

I've used Dlink 615 (flashed with DDWRT) until it died on me. Replaced it with an Asus RTN12, and it was sufficient for my use, but I've moved on to a MikroTik router (RB2011UiAS-2HnD-IN, but this is way over your budget). Of course, ultimately it is up to you, and you can get more info in the thread I linked earlier, or here if you're partial to Asus routers.

Correct, but in certain areas, they use their own infrastructure. Even with a shared backbone, their routing are done differently. I almost never play Dota 2 on my Maxis Fibre connection because the latency is horrible. To get a clearer picture, I'm getting <10ms ping at my workplace (using Unifi) and >100ms ping at home (Maxis Fibre). Most times, with a cut submarine cable, if Unifi suffers, Maxis most likely will suffer too, but in this case, Unifi has been totally unaffected. One may come to the conclusion that, this is on Maxis' end, but of course we can never know for sure, since Maxis has not been transparent.

Sometimes websites just refuse to load fully for me, still. And still wondering what exactly went wrong with their network. They do acknowledge their Home Fibre is somewhat bogged down, via tweets, their forum, and facebook posts, but nothing was announced during the downtime, as it happened earlier in some places for some users.

Meanwhile they posted on facebook about their call & mobile internet services disruption, but not so much of a peep, despite many complaints, on their official channels. To be fair, issues come and go, but it's just irresponsible to keep your customers in the dark, and to come up with a *promo* to gloss over this incident is downright insulting. More so, when people are still complaining about the still-not-ok service.

This post has been edited by Renascence: Jan 16 2015, 12:09 PM