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 The Official Maxis FTTH Thread | v4, Maxis Home Fibre Internet, from RM148

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Boldnut
post Jul 22 2013, 08:32 PM

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QUOTE(alexjaya @ Jul 15 2013, 11:18 PM)
You mention that your place have no Unifi.
So you are stuck with StreamyX 4/8mbps or Maxis.

My advise, stay away from Maxis for the following reason:
1 - If your area Maxis uses TM infra to provide service, everytime there is a problem it will take 2 times longer to fix because they have to escalate to TM and wait TM engineer troubleshoot.
2 - Their international speed (outside malaysia) very bad.
3 - Not possible to get full speed download without using a download manager
4 - TechniColor and Thompson router is a piece of crap
5 - Possible to change router (I have done it) but when ever have problem, they will blame your router
6 - Their 1st level support knows shit about troubleshooting, they only read from manual and doesn't understand technical terms.
7 - They advertise only download speed not upload speed, I have 32mb line. Upload is 15mb only. This is normal they say.
8 - They only provide private IP unless you request and can justify.

I have Unifi Home, UnifiBiz & Maxis Fiber Biz 32mb.
Both my Unifi lines are extremely stable (I use my own router).
I am trying to switch my Maxis to Unifi but currently tied down to a contract.

All other services Maxis provide (SHDSL, Mobile data, Telephony) I have no complains. They just should have not ventured into Fiber is they are not willing to invest in the infrastructure but want to rent from a company who provides the same service. Rumor has it TM always plays with Maxis lines so that users will switch to TM after having so many issues.

I speak based on experience, you might or might not have had the same experience. No prejudice intended.
*

nice explaination there, to me I wont be switching to Maxis until their line is almost as good as unifi.


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