Jul 15 2013, 01:33 AM
QUOTE(DevilProtege @ Mar 21 2013, 01:59 PM)
To those concerned,
I am a reseller and have purchased lots of items from your outlet (Lot 2.68 ,2nd Floor) and I always deal with your employee named Andy. Last night, I dropped by to the same outlet again and I was told very rudely by another Viewnet employee named Yong Wei that Andy was on leave. I then told him that I needed to purchase quite a number of items (2 Bay NAS, 2 hd's, M.Office 2010, Win 7 Home, external cd drive, Kaspersky AV ) but I'm not sure whether the price he gives me will be the same as the price Andy gives me since I'm a reseller. Yong Wei then replies with a raised voice saying "If you dont trust me you can go buy elsewhere and I got no time for you !". I immediately replied asking him is this how you treat your customer ? He then replied saying that he is busy producing some bills for another client. I then told him that If you're busy with another client, please ask me to hold on/wait for a moment and I would have waited patiently rather then talking to me rudely and with a raised voiced. I also told him that his customer service is extremely poor and that he doesnt know how to talk and treat customers at all.
I then proceeded to call Andy on his mobile and explained to him the situation. He then told me not to deal with the "fat guy" as he is extremely rude but to deal with the "thin guy" Ah Kit. I then spoke to Ah Kit and told him all the items that I needed which he started gathering. Before billing me the items, I told him to please cross check with Andy on the prices for myself (especially on the DS 212j NAS as I bought the same item last month).
Everything went well with Ah Kit until he called Andy and speaking in cantonese, he was referring to me as "haak yan" and he also used the word "maa hai" and he put down the phone. I then asked him, what was the word you used on the phone to refer to me ? He then said that he spoke to Andy about the price. I told him that I understand cantonese and is that how you talk about your customer ? He denied using both the words. I told him that both you people dont know how to behave, one is extremely rude and the other uses foul language on the customer.
I then called Andy and told him that I heard Kit saying those two words, to which andy apologized. He said he was really sorry for the behavior of the two employees
I'm surprised that Viewnet employs such people and whether they are given proper customer service training ? If your employees are rude, how do customers communicate with them ? Being a reseller, I liaise with many distributors and this is the first time Ive seen such people who are not only rude but also RACISTS !
I'm very sure that I wont be dealing with Viewnet again !
Bro, not only u la, I oso kena during I visit Viewnet shop yesterday. Some of them really rude. May be what ppl said is true, most of them even less then SPM level, never study or go for training course for Managing people, they are just like pasar malam ppl selling product.I am a reseller and have purchased lots of items from your outlet (Lot 2.68 ,2nd Floor) and I always deal with your employee named Andy. Last night, I dropped by to the same outlet again and I was told very rudely by another Viewnet employee named Yong Wei that Andy was on leave. I then told him that I needed to purchase quite a number of items (2 Bay NAS, 2 hd's, M.Office 2010, Win 7 Home, external cd drive, Kaspersky AV ) but I'm not sure whether the price he gives me will be the same as the price Andy gives me since I'm a reseller. Yong Wei then replies with a raised voice saying "If you dont trust me you can go buy elsewhere and I got no time for you !". I immediately replied asking him is this how you treat your customer ? He then replied saying that he is busy producing some bills for another client. I then told him that If you're busy with another client, please ask me to hold on/wait for a moment and I would have waited patiently rather then talking to me rudely and with a raised voiced. I also told him that his customer service is extremely poor and that he doesnt know how to talk and treat customers at all.
I then proceeded to call Andy on his mobile and explained to him the situation. He then told me not to deal with the "fat guy" as he is extremely rude but to deal with the "thin guy" Ah Kit. I then spoke to Ah Kit and told him all the items that I needed which he started gathering. Before billing me the items, I told him to please cross check with Andy on the prices for myself (especially on the DS 212j NAS as I bought the same item last month).
Everything went well with Ah Kit until he called Andy and speaking in cantonese, he was referring to me as "haak yan" and he also used the word "maa hai" and he put down the phone. I then asked him, what was the word you used on the phone to refer to me ? He then said that he spoke to Andy about the price. I told him that I understand cantonese and is that how you talk about your customer ? He denied using both the words. I told him that both you people dont know how to behave, one is extremely rude and the other uses foul language on the customer.
I then called Andy and told him that I heard Kit saying those two words, to which andy apologized. He said he was really sorry for the behavior of the two employees
I'm surprised that Viewnet employs such people and whether they are given proper customer service training ? If your employees are rude, how do customers communicate with them ? Being a reseller, I liaise with many distributors and this is the first time Ive seen such people who are not only rude but also RACISTS !
I'm very sure that I wont be dealing with Viewnet again !
This post has been edited by carlosandy: Jul 15 2013, 01:34 AM
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