QUOTE(irise.ufall @ Mar 17 2013, 04:56 PM)
hikari85, i suggest u give him a firm date for the delivery or else, just refund to him.
Monday is definitely unreasonable. Tues or latest by Wed the parcel must reach him.
Better avoid this kind of pampered child at all cost.
No point argue further. When he cant learn, he will never learn.
yes, gimme a firm date.
but explain why monday is unreasonable .
dont put ur accusations here.
QUOTE(hikari85 @ Mar 17 2013, 05:03 PM)
- ext hdd got follow serial number, so we only can send the same unit
- courier no pick up service on weekend, and JUST got deliver parcel, but also half day only. As you said your place Poslaju got deliver, do you think they got open during Sunday?
- Kangaroo all zone also same rate, so no have send Zone Listing to us, Abx zone 3 & zone 4 got surcharge, so have send us the zone listing.
- We have inquiry the shipping rate from Skynet before, they alsso got send us zone listing, which have surcharge on one 3 & 4 too, that's why we no use their service, mean they lousy too?
- Masjid Tanah definitely not MAJOR TOWN AREA
- Payment confirm, Invoice Printed, so goods sold are not returnable or refundable except claim warranty.
- It's not my 1st day to do business, but I got my choice not do business with rude people as I still believe 99% of customer are polite. You can complain and we will accept your complain but not with such rude word.
- CUSTOMER ALWAYS RIGHT, it mean customer can request whatever service they want, and we will fulfill all their need, but the RIGHT doesn't mean you can use such bad altitude, I cant accept lor~
- I have responsible enough, I have inform you earlier your goods will resend by Poslaju once I get back the parcel, and before that, I didn't miss out any of your msg, but you didn't give me chance to find the solution then your rude word already come.
- I'm not god, why I have to take such rude words? Just think next time when u have jobs, how do u feel if meet such customer?
1. that is ur internal handling method , buyer was not informed of such terms. any buyer who agree with u is stupid.
meaning if u were to have a shop, i pay u, u print an invoice, then I un-box and plug-in ...defect unit.. i cannot return or 1 to 1 ex change ? can only send back for warranty ? amateur
it's a hassle for seller to handle invoice complexity but it's not a hassle for buyer to receive product late. incompetent excuse.
2. when issue arise, they have duty to go extra mile to compensate their error, which may mean they have to work over time if necessary, but since it's 3rd class courier. it may not be practical then.
as buyer bear the postage fees, why u even care for price now? so u can earn more by charging premium price and use 3rd class courier. unethical
what u need to do is advice me which is the best and efficient method, and u guarantee it. I dont care about ur sourcing of cuorrier
3. it is a town. the listing is based on courier own convenient, probably due to the reason they dont have local agent/office here.
4. it's not a norm in malaysia to return/refund. but i didnt declare to u I void all my rights as buyer. u didnt even show me the invoice and such thing as no return policy regarding delays.
retailing online in lowyat.net is the easiest job then. buyer purchase stuff that never shown, in between of delivery, the risks of damaging/missing all bear by buyer.
seller just has to receive payment and post out/ receive back rectify defect unit and hand over to distributor. no sense of seller's service and logistics at all. amateur trader.
5. yes, if u choose not to deal with me, u need to refund. i am the minority who know my rights, majority of malaysia buyers are stupid to begin with. so they probably wont understand the basics principle of business logistics and all. which is why i told u, not every customer will be waiting uncertainly for ur parcel to arrive all day long.
6. when will u do ? when i ask for real time status, u update me, u dont throw back the yesterday messages to me.
7. EQ so low, dont do retailing lah. i dont have to think for such simple thing, u dont want to get harsh feedback, perform ur job. not every customer would tolerate ur mistakes and withstand ur ignorant
8. why u refuse to stripe down the private info even when I request and warn several times ? can I post ur private info to public place ? explain.
QUOTE(pltan @ Mar 17 2013, 05:05 PM)
1.Seller sent out the parcel with tracking after receiving the money, to an address the buyer gave, which happened to be a PO Box.
2.Courier accepted the package for delivery.
3.Courier attempted to deliver, due to their practice of not delivering to a PO Box, attempted to do a personal meetup with the buyer who was unable to do so. Courier should have notified seller on the spot that there might be a delivery issue with a PO Box. Buyer on the other hand is the one using a PO Box, should have notified seller of any nuances with delivery based on a PO Box address.
4.Package was returned to seller.
5.Seller promised to resend the package out as soon as it was returned.
6. Buyer turned extremely abusive
7. Seller informed she would not respond to any more abusive pm's.
8. Package has just been returned, and seller is sending it out on Monday.
No grounds for refund, seller is obligated to send the package out again asap and buyer should apologise for his behaviour.
1. Seller is robot. cannot differentiate PO BOX address.
2. Lousy 3rd class courier
3. point no.1
4. Due to sender failed to negotiate/handle the situation
5. no, no promised date given. a sign of very long delay
6. because of seller failed in her duties
7. escaping responsibilities even after no rude words were used upon.
8. no ground for refund ? based on ur own policy or what. I didnt agree on receiving parcel on long delay.
ask seller to apologize for her carelessness, ignorant and refusal to stripe down the client private info posted publicly, and i shall apologize for my rude words.