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> [WTA] Warranty Claim Resolution Time

axoloke
post Apr 8 2006, 09:07 PM, updated 20y ago

On my way
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631 posts

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From: Pearl Of The Orient


Just wanted to ask the members here their opinion on this :

I had a video card fan die on me, so requested the seller to do a warranty claim for me. It's now been pending for one month ++ with no information provided besides the seller saying he's busy, spare parts unavailable and incoming still. How long is a reasonable time before one gets fed-up with the slow pace of the warranty claim? The card is around 9 months old, so is still covered within the warranty period. In any case, this is should be a warning that more expensive items are somewhat less secure to buy off forums. sweat.gif
schizophrenic
post Apr 8 2006, 09:28 PM

Tribute to Tun Mohamed Suffian Hashim (1917-2000)
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Senior Member
1,645 posts

Joined: Oct 2005
From: London

....warranty by him or the distributor?
cause if it is the distributor then the distributor will normally provide a special form with the details and S/N of the product.

perhaps you could ask a copy of the form as evidence that he sent for warranty?

if its his personal warranty then......gotta chase after him already
axoloke
post Apr 9 2006, 09:59 PM

On my way
****
Senior Member
631 posts

Joined: Jan 2003
From: Pearl Of The Orient


QUOTE(schizophrenic @ Apr 8 2006, 09:28 PM)
....warranty by him or the distributor?
cause if it is the distributor then the distributor will normally provide a special form with the details and S/N of the product.

perhaps you could ask a copy of the form as evidence that he sent for warranty?

if its his personal warranty then......gotta chase after him already
*
He seems to be the only one bringing in that particular brand, so he's the distributor as well unfortunately.

 

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