im working for dell australia, the most common type of complaint we get from customers is the language problem. most of the customers dont seem to understand the msian slang. customer care is based in msia, tech support is based in msia and india for the whole asia pacific region. if you want to make it to the phone based tech team and customer care, you really needs to be speaking good english, not just good msian english, throw away those slang and accent, be clear and precise.

with regards to the engineers and programmers, a good result for fresh grads and relevant experience. dont ask me too much tho, i'm still a fresh grad.