Dear all, I would like to complain about my LG Nexus 4. I got a unit from DiGi Center in Penang and was told that if there was anything wrong with the phone I could seek DiGi to help fix it.
1 Week after having the phone, I voice call became a problem. Callers or people I call would not be able to hear through the microphone. I assumed that it was an Android issue and attempted to fix it by reformatting but to no use. Did not think much of it tho, as Viber calls do work.
3 Weeks later, the phone stop detecting my sim card. At this time I just could not take it anymore and called DiGi of where I could return the phone. Over the phone they told me to visit one of their DiGi centers in Bukit Mertajam main land and after driving there... I was told that I should take it to LG instead. I then took the phone to LG Penang island as requested by DiGi folks after giving me a wild ride.
At the LG Center... firstly the person in charge did not have any experience with the Nexus 4. He stared at the phone wondering where was the iMei number before I had to tell him where it was. He also did not have a Sim Key opener to open the phone's sim card. I had to borrow mine to him.
He told me he would get back to me on Friday (3 weeks ago) or the following week. A week after that Friday I gave him a call as there was no news only to be told that he will look into it again and when he returned call... he told me that there was water damage!
It was impossible for the phone to have water damage as I've never brought the phone close to any water and at most the only water I had was the sweat on my face while using the phone! If that's enough to trigger the water damage, this phone must be faulty. But! He insisted that I must have dropped the phone in water at parties or at the toilet! NO!
Hearing all that just pissed me off even more, and I blatantly just asked if he can fixed it and he answered with an unconvincing "I'll try"
6 weeks in of having the Nexus 4 (or really...3 weeks phone with me and 3 weeks with LG) the phone is still not repaired.
I once more called them again today! And they told me that the PCB board is broken and would require RM800 to fix! What the hell?! After 3 weeks and I constantly calling to follow up?
Bare in the mind, the phone is not even 1 month old when it went back to LG! and now it's getting close to 2 months old!
When I requested to see my phone today, the person in charge told me that I have to wait till tomorrow.
Honestly, the 1 week of having no problems with the phone was awesome... but LG really screwed up my experience.
wah...really bad luck to you bro...have u ever email to them or to LG international?