If you really want to pursue this case further, I suggest you look for their boss. I believe his name is called Mike. He is usually running around between all the mac shops and pda shops and laptop shops. Just ask for him and if they say he is not around then ask for his hp number.

If you really want to pursue this case further, I suggest you look for their boss. I believe his name is called Mike. He is usually running around between all the mac shops and pda shops and laptop shops. Just ask for him and if they say he is not around then ask for his hp number.

xaw5126,

Since we are into this topic, I would like to add something from my experience. Maybe you can provide this feedback back to Mike.

I know Mike from dealing with him long time ago. I have long not bought anything from his shops. Anyway, I went to one of the PDA shop in lowyat. I think it's called gadget shop or something.

The first time I went, I met Mike and he served me.

The second time I went, didn't see him and I was looking for something I forgot. Anyway, when I walk in, nobody bother to serve me. They just keep on doing their work as though I don't exist. I was standing there looking left and right waiting for someone to look at me as a queue for help but none want to make eye contact with me. This is to me, very bad service already because I am sure they are avoiding to serve me.

Then I just choose one person and ask for help and even then the service quality is not that good. I won't elaborate too much from here.

Third time, I went there again after more than 6 months. Same thing happened. Nobody wanted to serve me. Some are busy with customer and some just standing behind counter and pretend to be busy with something. Some even busy chatting to each other.

Again, I stood at the entrance waiting for someone to serve me but nobody bothers. I just have to take the extra initiative to go ask for help. I don't mind walking to them but this shows a lot about customer service and what really bother me is that they just pretend not to see me.

Since I don't buy much PDA stuff or notebook anymore, I didn't bother to tell Mike about this. Maybe you can just relay this message to someone who "cares" about customer service.