Kfc,
It really does not matter if you are a big Mac head, a NooB or just trying to kill time waiting for the girlfriend to finish her shopping, if you felt that the shop did not help in assisting you in your queries, why bother buying anything there?

My opinion is to stop patronising the shop, PERIOD. If they can't do a decent service of answering questions, they serve no use to customers, future or past ones.

Thanks for highlighting MacAsia as a bum dealer, btw, which retail outlet is it?

xaw5126,
Thank you for your response, is the higher management of MacAsia knows about this, or are you it (or them)?

I take offensive with your statement of
and I do believe that it takes a work of just a single entity to ruin an entire MacAsia retail experience?

Throwing large and frighting word like SLANDER out in the wind does depict that MacAsia does not seem to stop and first review the actual customer's point of view of what really happen or transpired, and instead, shoot the messenger? Is this what MacAsia trying to be?

Thanks to KFC, I would like to believe that by sharing our retail experiences, good or bad, we can and will reward good service, and denying retails shops that perceive to give far less (service). Is this the whole purpose of this whole argument? I pretty damn well will defend KFC right's in airing out his grievances!

The question is, which one are you trying to depict here?

I believe it is MacAsia that should apologize instead to KFC since he was a potential customer that would have plonk down close to about 8K OR MORE to your company to purchase a MacBook Pro?

In the meantime xaw5126, thanks again for sharing the info, and try not to be too defensive all the time and instead help MacAsia to be retail outlet worth visiting!

kfc,
For future and present Mac users, your comments are valuable to each and everyone of us. I too have faced similar lackluster service and clueless customer agents, and instead of taking the shite pie, choose instead to bring my hard cash for Mac goodies to other, more-deserving entities.

No one seems to appreciate comments anymore, especially negative ones, but comments are where the opportunity arises to either fix the damn problem or just sit on the shite pie. This experience is a chance for anyone to vote with their feet and wallets to either put it to good use or keep doing the same shite thing, over and over again. Your choice.

I sense a tinge of disappointment, sadness and maybe, maybe a tint of melancholy, KFC. I thank you for your comments, and I hope you get a good deal for your upcoming of MacBook Pro.

Unless of course, if you buy a Windows notebook, I will personally kick your arse

xaw5126,
Back to reality.
Not to chop off your blooming flowers of praise but this task should have been the norm in MacAsia in the first place, and NOT when someone points out (not SLANDER) that the salesperson was just a human positioned inside the shop trying to look like a salesperson, instead of informing, engaging and assisting the (potential) customers.

Meanwhile, I can see your enthusiasm for Macs shines through, and yourself should at least train the salesperson/s to carry a decent weight of product knowledge in the head/s at least, or ask for a senior MacAsia for assistance in case they meet a professional user like KFC.

Instead of wasting your time trying to protect MacAsia's reputation offline (you are not checking this forum during working time are you?), why not use it to sell more Macs in the shop, thus accelerating your cash flow to get that sweet Apple notebook you are pining for?

eng98,
I agree with your statement, at least a staff should ask the ice-breaker question, "Can I help you, sir/miss?". I've shopped around in Singapore, Melbourne, Thailand, Sydney -- generally, the onus is to ask the customer if he/she needs service, if he/she says yes, assist OR get the hell out of the way while the customer browse around.

While in Hong Kong you really must look like you got cash, or be able to buy the merchandise to shop around. Its scary to shop in Hong Kong, cos the people are hard core sellers, and they are plenty of good stuff to buy in HK (if you know where to buy)