QUOTE(David900924 @ Sep 5 2013, 11:46 PM)
mine to share who do u approach to appeal? by email or by call and what points did you bring out to argue?
At first asked my agent to appeal for me, but I don't know if he did his work.
After some time, didn't hear from him, I called to the customer service and spoke to one of the guys there.
Voiced out my dissatisfaction as they have no reason to reject me because I fulfill their salary requirements and I even have my payslips and EPF statements to prove. Plus, no outstanding and good payer for other cards.
He promised to help me to escalate.
That was on a Friday's evening (after working hours), surprised to receive a call on Tuesday's morning that my card was already approved on Monday and already sent out.
Until today it is still a mystery, not sure it was agent that helped me or the CS guy managed to escalate.
This post has been edited by fruitie: Sep 5 2013, 11:51 PM